Customer Service Sales
Resume:
CHRISTOPHER MOORE
Sturtevant, WI 53177
E-mail: ***************@*****.***
OPERATIONS DIRECTOR
Accomplished operations executive with a proven ability to develop and implement strategies that support business and financial objectives. Created and executed key initiatives that have reduced operating expenses and improved the company’s bottom line. Respected leader, able to build highly motivated management teams focused on achieving goals. The go-to person and decision maker for all complex sales, support and customer related issues. Key competencies include:
• Materials management
• Project management
• Contract Management and negotiation with outside vendors
• Purchasing
• Employee supervision and training
PROFESSIONAL EXPEREINCE
SCIL ANIMAL CARE COMPANY Gurnee, IL 2000 to 2012
World wide distributor of veterinary medical laboratory, orthopedic, ultrasound and digital x-ray equipment.
Director, Operations
Oversee all daily operations of the USA based Scil facility in Gurnee, IL. Departments such as Purchasing, Technical Service, Customer Service, Production and Shipping & Receiving Departments.
• Reduced service repair time from 6 weeks to 72 hours by creating a separate department for technical support to free up technicians to perform service and repair with minimum distractions.
• Saved SCIL’s largest national customer from taking their business elsewhere due to poor communications by creating a strategic response team to resolve all issues promptly.
• Reduced company expenses that led to a 20% growth in revenue over a 12 month period.
• Manage the day to day operations of the corporate headquarters reporting directly to the CEO.
• Interact with customers on a daily basis providing technical support and problem resolution.
• Responsible for budget planning and implementation for the three departments in the operations group including all payroll, inventory, and consumable expenditures.
• Effectively manage all production, shipping, receiving, inventory, and facility management departments.
• Provide technical and product training classes to customers, technicians and sales people as needed.
HESKA / SENSOR DEVICES, INC., Waukesha, WI 1998 to 2000
$14m manufacturer of medical and diagnostic equipment for veterinary application.
Service Supervisor
Daily operation of all equipment servicing, with a staff of 5 technicians. Created weekly repair and work schedules. Provided “on-the-spot” technical support for all customers on all product lines. Performed component level repairs.
• Realigned entire department to meet the rapid service demands of the corporation and customers, with a sales increase from $8m to $14m in one year. This was accomplished by expansion of the product line and technical staff.
• Acquired extensive technical knowledge of the veterinary medical diagnostic product line.
• Decreased instrument repair turnaround time from 3 weeks to 48 hours, while increasing revenues by 35%.
• Implemented and conducted training courses for employees in all departments.
MEDIQ PRN / KINETIC CONCEPTS, Waukesha, WI 1992 to 1998
National medical equipment leasing firm.
Biomedical Technician II
Responsible for all preventive maintenance, repair, tracking and billing of medical equipment. Assisted sales team in contract proposals and maintenance of current accounts. Provided supervision to a company branch office.
• Promoted due to sophisticated knowledge of equipment and strong customer relations on major accounts.
• Tracked all preventive maintenance and equipment rentals, prepared invoices and billing.
• Provided 24 hour on call customer support.
• Worked with manufacturing engineer on creation of final test specifications.
EDUCATION
Waukesha County Technical College
A.S. Electronics Technology
Cardinal Stritch University
B.S. Business Management
Graduation date: Spring, 2013
Professional and Community Involvements:
Biomedical Association of S.E. Wisconsin – Volunteer at Northern IL Food Bank – Volunteer for local youth group
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