Carol Pennington
Garland, TX 75043
*****.***@*******.***
Receptionist
PROFILE
Top-notch receptionist with fifteen years of experience managing business relations and special projects at the senior management level. Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, and Outlook. Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints.
CAREER HISTORY
LEE FINANCIAL CORPORATION, Dallas, TX
2007-2009
Records Management Analyst
Assisted in the maintenance of LFC’s document management system including paper, electronic, and digital records. Actively involved in the daily processes of coding, indexing, retrieving, transferring, and destroying paper, electronic, and digital records. Assisted in the scanning and storing of LFC’s documents and identify and protect all LFC vital records. Followed processes to capture, organize, and catalog information as it is transmitted throughout the firm. Ensured the accuracy of all stored records. Served on various committees and special project teams. Wrote training manual to accurately and properly train new employees. Backup for receptionist.
Receptionist
Greeted clients with a smile and escorted them to appropriate conference rooms. Answered multi-line phone system, maintained company directory, managed conference room scheduling, coordinated shipping and courier services, sorted and distributed mail, maintained calendar for all employees, set up catering for meetings, submit and follow up building work orders, responsible for maintenance on printers and fax machines, maintained reception area and break room appearance, and ordered supplies as needed.
Excellent ability to organize, prioritize, problem solve, multi-task and pay attention to detail.
NORTH CENTRAL DISTRIBUTORS, Dallas, TX
2005-2007
Office/Customer Service Manager
Greeted customers, clients and answered multi-line phone system. Directed calls to appropriate departments. Support, direct and supervise customer service representatives in daily operations. Resolution of customer complaints within timely manner. Introduce new products and programs. Maintain operational efficiencies of office equipment. Record and quantify return goods by vendor. Issue reports to purchasing manager and assist in obtaining proper vendor credit. Process new account paperwork submitted by Finance department. Input special orders into system in compliance with shipping schedule.
Company was bought out.
PARAGON MARKETING TRANSPORTATION, Dallas, TX
2004-2005
Consultant/Broker Manager
Solicit new and existing freight, coordinate inbound and outbound loads negotiating rates to customers, negotiating rates to carriers, dispatching, soliciting trucks, and collection. Owner closed transportation department.
P&O COLD LOGISTICS, Ft. Worth, TX
2000-2004
Regional Transportation Manager
Managing and overseeing the routing of freight and billing. Negotiated rates and contracted new carriers to decrease cost by 30%, LTL and Truckload. Monitor loads daily to insure customer satisfaction. Developed routing manuals for dispatchers in order to reduce cost. Work closely with field management on strategic understanding of industry issues. Extensive experience in transportation, cost reduction and customer service. Wrote procedures for operations department in an effort to insure on-time deliveries. Started drop trailer program with carriers to minimize detention charges.
Managed and started cross dock program for Wal-Mart, Terrell, TX in Dallas, TX. Hired and managed employees to dispatch, make delivery appointments and invoicing. Designed and placed policies to insure efficient operations. Solicit new and existing freight and negotiated outbound carrier rates. Monitor loads daily to insure customer satisfaction.
N.T. LOGISTICS, Dallas, TX
1999-2000
Logistics Manager
N.T. Logistics took over Morningstar facilities throughout the United States in 1999. Continued to manage the logistics for Morningstar in Sulphur Springs. Consolidated freight out of locations in Madison, Wisconsin, Tempe, Arizona and Sulphur Springs, Texas. Trained employees on Morningstar’s BPCS system, and introduced employees to new carriers while reducing cost. Direct and decisive management style which responds to constantly changing financial and organizational demands.
MORNINGSTAR FOODS, INC., Sulphur Springs, TX
1994-1999
Transportation Manager/Customer Service Manager
Using BPCS software system to build loads, consolidate, and route freight for manufactured dairy products. Manage and schedule fleet of 8 drivers and common carriers to ship throughout the United States. Manage customer service department.
Decreased freight cost by over $100,000 the first 6 months through better consolidations.
Decreased freight cost by $25,000 by auditing freight bills.
Improved efficiencies and service by consolidating freight.
Inbound shipments in excess of 9 million pounds per year.
Outbound shipments in excess of 140 million pounds per year.
Negotiate rates with common carriers.
Developed customer service manuals.