Recruiter/Sales Trainer

Robert L. Proctor

Converse, TX *****

Mobile: ***.303.9503mail: ************@*****.***

OBJECTIVE

Motivated, personable professional with over 15 years experience leading, supervising, and managing multiple, highly complex projects. Diplomatic and tactful with personnel from the front line to senior executives and clients. Demonstrated history of successfully completing projects on time and budget with levels of satisfaction exceeding requirements.

Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team building and mentoring skills.

QUALIFICATION SUMMARY

• Progressively responsible experience with a good understanding of administrative processes and practices at a professional level in a human resources environment.

• Strong presentation skills

• Exceptional communication skills, both orally and in writing

• Ability to exercise mature judgment and to manage multiple projects simultaneously

• A strong team player who is flexible in a demanding environment.

• Attention to detail

• Knowledge of personal computers and computer applications.

PROFESSIONAL EXPERIENCE

American GI Forum/National Veteran Outreach Program

Case Manager/Job Placement Specialist

● Provided counseling services to eligible veterans with barriers to employment that include homelessness, disabled due to substance abuse or mental health and ex-offenders.

● Developed strategic job placement plan and monitored the progress of the participants through completion of training, job placement and case termination.

● Responsible for maintaining case files which include client documents, employment records, counseling notes and follow-up reports.

● Worked extensively with contacts within various community organizations as well as with the business community and also built new linkages to provide required services for veterans.

Texas Health and Human Services 05/2009 – 09/2011

Call Center – Benefits Administrator III

● In a call center environment, determine and redetermined eligibility for Food Stamps, Temporary Assistance for Needy Families (TANF), and Medicaid programs.

● Interviewed clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements.

● Documented case records using automated equipment to form a record for each client.

● Communicated on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.

Be Homes 6/2008 – 04/2009

New Home Sales Manager (Commission)

● Responsible for meeting, greeting, and building rapport with all individuals entering the sales office.

● Established the buyer’s wants, needs, and motivations.

● Matched the buyer’s needs with their desired home and home site and communicate value of the desired product throughout the demonstration process.

● Maintained current knowledge regarding products, sales process, and administrative process.

● Produced and apply marketing plans.

KB Home 2/2004 - 06/2008

Performance Improvement Coach/Sales Counselor (Commission)

● Learned and adopted KB Home’s structured selling process and complete required training through KB Home’s online University.

● Presented the features and benefits of new homes within a KB Home community.

● Utilized Competitive Market Analysis (CMA) and other data driven tools to sell homes.

● Continually prospected for new customers through networking, referrals, and effective follow-up.

● Demonstrated a bias for action and complete work accurately and on time.

● Maintained the required number of appointments to meet sales goals.

US Army Recruiting Command 8/2002 - 12/2003

Human Resources Operations Manager

● Managed operations department comprised of five Military and three Civilian personnel that covered over 550 square mile region.

● Established operations procedures, standards and best practices, lead the development and/or update of manuals, assigns and reviews work, evaluated performance and handles disciplinary actions.

● Served in an advisory capacity to the Battalion Commander and Command Sergeant Major and Deputy Commander by assisting in the formulation, implementation, and assessment of operations practices, policies, and procedures. Informs them of the status of current operations and the effectiveness of present office practices; suggested improvements where necessary.

● Established and adjusted long range schedules, priorities and deadlines for completion of work assignments, and coordinates work schedules within recruiting operations. Identified training initiatives and recommends training as needed.

● Tracked every aspect of the production of non-prior service and prior. Maintained an up-to-date account of all jobs, assignments, reassignments and dismissals.

US Army Recruiting Command 6/1999 - 8/2002

Instructional Systems Specialist (Training Manager) /Instructor

● Served as an Instructional Systems Specialist (Training Manager) in the Army Recruiting School managing 6 training writers and developers.

● Received recognition for successfully managing all aspects of the production of projects to include: developing & managing course lesson plans for eight on-going internal recruiting classes, scheduling materials and supplies, tracking productivity, quality assurance, budget management, customer satisfaction.

● Directed development of instructional programs for a broad specialty area, cluster of courses, and diverse target population (i.e., leadership, staff officer’s courses).

● Planned total support requirements as identified in the course training plan (i.e., personnel, equipment, facilities, budget, and other resource requirements) for multiple specialties or an entire career management field.

EDUCATION

Champion School of Realty San Antonio, Texas US

Certification - 1/2007

Licensures and Certifications:

Real Estate Salesman License (License Inactive)

University of Phoenix San Antonio, Texas

BSB/BSE – Small Business Management/Entrepreneurship

Projected Graduation Date: 04/13

GPA 3.89 out of 4.0

Central Texas College Fort Riley, KS US

Some CollegeWork

GPA: 3.75 out of 4.0

JOB RELATED TRAINING

2000 Ft Jackson, SC Video Teletraining Instructor Training Course

2000 Ft Jackson, SC First Sergeant Course

1999 Ft Jackson, SC Staff and Faculty Instructor Course

1998 Ft Jackson, SC Guidance Counselor Course

1997 Ft, Jackson, SC Recruiter Trainer Course

1997 Ft Jackson, SC Advanced Non-Commissioned Officer Course

1992 Ft Ben Harrison, IN Basic Army Recruiting Course

SKILLS

Active Listening, Reading Comprehension, Service Orientation, Negotiation, Time Management, Writing, Judgment and Decision Making, Critical Thinking, Management of Personnel Resources, MS Office Suite Product Intermediate User - (MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook), Proficient in Public Speaking, able to work in a professional customer service environment, interviewing, counseling, social service, public relations, loan processing, investigations; skilled in that gathering of information for programs which require applying complex policies to determine entitlements based on income; or in instructing, demonstrating, and interpreting policies to the public, clients, or others.

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