steve wood cruise director

STEVE ALLAN WOOD

040******* cell Sydney

*********@*****.*** or *********@*******.***

A highly motivated and enthusiastic Manager with strong and effective organizational/event planning/programming/customer service and PR skills, with extensive experience in the travel and tourism industry including major event planning in for over 2000 guests weekly on major Cruise lines.. First class interpersonal, communication, public speaking, and leadership skills involving managing, developing and motivating large teams to achieve their objectives. Extensive experience in event themes/ writing /public speaking /group and events management also recently TV presenter with CTV,NZ. Excellent computer skills including MYOB, Publisher, Front page designing and printing and designing all cruise ship’s programmes. Works very well under pressure and always achieves clients’ deadlines.

Major Achievements

• Air Traffic Controller/Flight Service Officer, Wellington International Airport, New Zealand. Processing flight data both on radar and the Control Tower. Radio Transfer Operations Certification. High pressure position.

• Australian Representative Jetset Travel /Coordinator at major resort in Bali. Resort Manager also Coordinating tour excursions, resort entertainment, hotel bookings, restaurant management, groups and event management.extensive administration work, and large amount of cash handling, overseeing 40 Balinese staff in my department.

• Contiki Representative Sydney organizing meet and greet with clients,large group managment also initiating all tour reservations and bookings.

• Managing and coordinating guided tours and front office cashier, Sydney Opera House

• Manager of Altamont Exclusive Boutique Hotel coordinating all reservations/staffing/administration/invoices/ MYOB and Libica trained.

• Front Office Night Manager/Reservations Manager at the Castlereagh Inn Hotel/ Masonic Club Sydney, coordinating all hotel reservations plus all Sydney tour enquiries.

• Shore Excursions Manager: CTC Cruise lines. Responsible for the presentation, promotion, supervision, booking and arrangement of shore excursions offered in various ports of call throughout the world itineraries. Present live port talks and presentations. Highly visible position with high sales turnover.

• Served as Cruise Director in charge of ALL on-board events/entertainment. Including organising, coordinating, implementing all entertainment and daily programmes for 700-passenger ship cruising Sydney to London 47 night cruises/Master of ceremonies at social activities and all evening shows. Also Cruise Director for P & O Cruises,UK. 1800 passengers 8-14 night cruises of the South Pacific organising the ” Melbourne Cup Cruise” themed with complete entertainment programming plus Christmas and New Years Themed Cruises and planning“75 Years of Cruising In Australia.” 3 Stripe Officer. Cruise Director for Holland America Line, 2200 passenger ships, based Seattle, USA.(2003/2004).Major responsibility of directing, programming and coordinating all onboard events, entertainment and functions for over 2200 guests.

• Organised single handedly all events/activities/entertainment/programming for 600 passengers on mv Athena, Perth to Mauritius 9 day cruise March 2006.Implementing all entertainment programmes including design and printing.

• Television Presenter/Interviewer for 10 part half hour show CTV,New Zealand.

• Greatest achievement: Walked world famous “Camino de Santiago de Compostella” 700km pilgrimage walk, from France to Santiago, Spain 2006.

CAREER HISTORY

• Team Leader World Youth Day Celebrations Sydney 2008

Team Leader for EMG Events Company, in charge of retail outlets for World Youth Day Celebrations Sydney 2008 Papal visit. Extremely high retail sales turn over and excellent - customer service/ PR /Managerial skills required for this high paced position.

• Link Marketing Services/ Stock Market Call Centre Sydney

Call Centre Inbound calls for share holders/ Issue of new shares/ Requests of account information and shareholder applications. High inbound call volume and excellent customer service skills/ phone manner required.

• Assistant to Cruise Director mv Van Gogh World Cruise 2007/2008

Assistant to Cruise Director implementing daily programmes, activities, MC night shows and Manager of main show lounge coordinating/writing/directing all shows and entertainment including Christmas festivities. Excellent customer service skills/ PR skills required, with socilaising with large groups a job requirement

• Television Presenter Happy Half Hour Show, CTV NZ 2007

Television Presenter and interviewer for CTV half hour show.10 part entertainment series showcasing performers and entertainment in Canterbury NZ.

• Cruise Director/ mv Funchal, Classic International Cruises 2006/2007

Cruise Director implementing/publishing/writing all daily programmes, activities and entertainment, also performing own cabaret show for 550 passengers. cruising Bali, VIP private Charters, 42 day Asia Cruises and Europe to Perth Voyages.

• Coca Cola Amatil Customer Service /Call Centre 2007

Customer service and call centre/ data entry/ inbound and outbound orders for all Coca Cola Amatil products

• Cruise Director/ mv Athena, Classic International Cruises 2006

Cruise Director implementing/writing daily programmes, activities and entertainment performing own cabaret show for 600 passengers.9 day cruise from Perth to Mauritius. Other duties also as above. (96 percent rating as Cruise Director highest for company)

• Cruise Director/Expedition Leader Orion Cruises/V Ships 2005/2006

Cruise Director on 5 star luxury liner mv.Orion cruising Australian waters/East Timor/ Tasmania. Duties also as Expedition leader giving tour presentations/selling tours/ bookings with agents for 106 guests on board. High administration responsibilities

Excel, word ,front page, publisher and outlook express. Designing all programmes and information on ship

• Cruise Director mv Funchal, Classic International Cruises 2004/2005

Cruise Director implementing daily programmes, activities and entertainment for 500 passengers.12 day cruises from Perth to Bali. Other duties also as above.

• Cruise Director Holland America Line 2003/2004

Cruise Director Zaandam and Ryndam 2200 passenger ships. Implementing the” new” daily programmes and entertainment schedules for 55 staff including Youth Programmes on board. MC nightly shows, Captains cocktail parties. Scheduling and managing a team of Cruise staff including programming the daily activities and night entertainment from DJ to also hosting/designing various theme nights on board. ie: World jazz cruise/Christmas/New Year. Computer skills include Word/Publisher/Page Maker/ Excel. Attained Certificate Crisis management, Crowd Control and all Safety procedures/ Environmental training certificates.

• Night Manager/Front Desk/Reservations Masonic Lodge/ Castlereagh Inn Hotel , Sydney 2003

Manager/Reservations/Front Desk of 85 room hotel. Extensive cash handling and administration work. Computer training in Libica programme /Trilogy. Excel and MYOB

• Cruise Director Pacific Sky, P & O Crusies,2002 (3 stripe officer)

Cruise Director of the Pacific Sky operating out of Sydney cruising the Pacific Islands 8/9/10/11/12/14 night cruises. Manager of 85 staff including programming musicians/child care/youth activities/ cruise staff/guest entertainers.

Implementing daily activities for 1600 passengers, nightly entertainment programmes including bands and guest entertainers for the1600 passengers and MC/host of all the major activities and shows on board. Computer experience-Blue Vista/Lotus/Excel/Word/Works.

Organised major events such as Melbourne Cup Cruise / 70 years of P and O Cruising in Australia/ Christmas/ Schoolies and New Years Cruises over this period. Large amounts of cash handling particularly Melbourne Cup Cruise.

• Night Manager/ Front Desk Masonic Lodge / Castlereagh Inn Hotel, Sydney 2002

Night Manager/ Front Desk / Reservations .85 room hotel. Extensive Cash/Credit card handling. Phone reservations. Computer Trilogy/Libica programme.

• Manager Boutique Hotel Altamont. 2001/2002.

Manager of 14 room” Exclusive Boutique Hotel” in Darlinghurst . MYOB experience. Invoice/book keeping/rostering/reservations/check in and check out procedures. Plus all hotel maintenance.

• Various Major Cruise Lines, UK/USA/Australia/World Cruises Cruise Director 1995 – 2001( 3 stripe officer)

Cruise Director of the MV Russ operating out of Sydney on 47 night cruises to London and then Norway. Organising all entertainment/ daily rosters for staff/ all safety programmes and creating and designing daily/evening programmes and al entertainment for 750 passengers. Managing 15 cruise staff and overseeing 300 Russian staff.

• CTC Cruise Lines, Pacific/Europe Shore Excursions Manager 1994

Shore Excursions Manager organizing and booking shore tours throughout the Pacific and Europe for 750 passengers. High volumes of cash handling and banking duties. Duties include rostering staff/ ticketing/ reservations/ port talks live to passengers/ fax and booking tours through the port agents on the ports visited.

• Sydney Opera House, Sydney, Australia Tour Guide/Front Office Manager, 1989 - 1993

Part time work as Tour Guide and Front Office Manager at the Sydney Opera House. Reservations and Ticketing and extensive guided tours throughout the Sydney Opera House..

• Musical Theatre. Australia & New Zealand. Actor 1989-1994

Lead performer in various musical theatre productions throughout Australia and New Zealand. Guest vocalist NZ Symphony Orchestra Summer Pops Tour. Sell out shows at Sydney Opera House Playhouse Theatre.

• Contiki Tour/Sunset Club Representative Sydney/Jetset Travel, 1988 - 1989

Organising hotel meet and greets/ booking excursions, events within Sydney for Contiki group get togethers.Excellent customer service skills and management of groups expected.

• Jet Set Travel, Bali, Indonesia Australian Coordinator Sunset Club Resort, 1987 - 1988

Australian representative /Manager at million-dollar resort for Jet Set Travel. Manager of the resort hotel/Coordinating all entertainment/Media events/excursions/airport meet and greets/hotel bookings. Allocated resort for Perfect Match winners Rostering of 40 Balinese staff in my department.

• NZ Aviation, Wellington, New Zealand, Air Traffic Controller 1981-1986

Processing flight data for domestic and international flights both departing/arriving Wellington Airport. Radar operations and Control Tower. Extremely highly pressured job with accuracy for detail required.

Qualifications & Education

Shirley Boys High, Christchurch, New Zealand 1979

GPA: U.E. University Entrance accredited in English/Mathematics/French/Biology/Science/Physics

Christchurch Polytechnic 1980

‘A ‘ levels in Business Management at Christchurch Polytechnic.

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