Customer Service Representative

*** **** **** **. *** ***

Florida city, Florida *3034. 786-***-****

*********@*****.***

Safonia Moore

Objective To obtain a career where I would be able to provide quality

customer service to others.

Experience

August 2011 - September 2011 Newcorp

Virtual Customer Service Representative

Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction. Determining appropriate course of action to ensure the result is a win-win and appropriately document the interaction through contact tracking.

Utilize required DirecTV and NEW-specific resources and applications to ensure first call resolution, accuracy, and efficiency in resolving Customer’s issues.

Assist Customers with billing and other general inquiries

July 2007- December 2010 DIRECTV

Customer Service Representative

Handling incoming call requests from customers to ensure programming, equipment and account needs are met/exceeded

Delivering customer service by communicating with energy and personal confidence

Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction

Utilizing required resources and applications to ensure first call resolution, accuracy and efficiency in resolving customers' issues

Assisting customers with billing and other general inquiries

• Assist fellow co-workers in times of need.

June 2006- July 2007 Barton Transportation Services

Toll Collector

• Greet travelers

• Collect and manage daily tolls received

• Prepare daily traveler reports

Education South Dade Senior High School

High School Diploma, General Computer Technology Courses..

Interests/Hobbies Writing, cooking, running, reading, traveling, and

interacting with people.

Special Awards Best Agent of the Month. August 2007/Nov/2007

Customer Survey Feedback October 2007

References Available Upon Request

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