Clerical_and_Lower_Level_Administrational_Experienced Resume & Coverle

OBJECTIVE: To find a part-time Clerical Position or customer service position. I enjoy working with the public and have in some way done so for nearly 14 years. I am a quick learner and love to learn new things. I can work under many different situations and with many differnt personalities. I am open to change and am able to multi-task. I am looking for a position in which I can use the skills I presently have and will have the chance to aquire new useful skills.

EXPERIENCE: 2/2007 - Present City of Phoenix Phoenix, Arizona

Industry: Government and Public Sector

Secretary II

It is my responsibility to type documents from clear copy or rough draft on a computer terminal or typewriter. I am also responsible for typing and recording information on a variety of activities in a department and answers follow-up inquiries concerning such records. I compose and type correspondence on routine matters requiring knowledge of departmental operations and regulations using standardized formats. I am required to proofread and edit documents. When needed I sorts, indexes, and files materials numerically, alphabetically, or by some other predetermined classification according to established procedures. On occasions, I retrieves/tracks files or information for manual and automated computer files. At times I checks file folders and file cards for necessary information prior to filing in the records system. I am responsible for answering varied inquiries, over the phone or in person, explaining policies and procedures, and resolving routine questions or problems independently. I act as a receptionist, greeting visitors, responding to phone inquiries and directing or routing to appropriate personnel. I complete various duties by operating common office equipment incidental to clerical assignments. I assist in scheduling and maintaining departmental calendar for conference room bookings. It is my responsibility to checks records and documents for completeness, clerical and mathematical accuracy, and processes for further action. I demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

3/2005 - 2/2007 Matson Navigation Phoenix, Arizona

Industry: Transport and Storage - Materials

Government Billing Clerk

I had many responsibilities; one of my duties is to process and bill out contract vouchers and GBL for government shipments. This process requires me to perform alphanumerical data entry, copying, type invoices listing equipment items, miscellaneous charges, amounts due, and dates of shipment, using typewriter or computer. Post transactions to work sheet, ledger, or computer files and keep information current and correct. I am responsible for creating specific reports for my supervisor and department. Compile and type transportation billing documents. It is also my responsibility to create vessel schedule. When need I assist Billers with answering phoenix calls and if necessary, I will take messages. If able, I assist clients with questions or direction them to the proper person who is equip to assist them.

3/2004 - 3/2005 Matson Navigation Phoenix, Arizona

Industry: Travel, Transportation and Tourism

Documentation Clerk

My job consisted of sorting and distribution of incoming and out going mail. Deliver incoming documentation to the proper person (faxes, U.S. Postal, DHL, and FedEx) and basic data-entry (alphanumerical). Scanning documentation and archiving each document into company program.

1/2001 - 10/2003 The Village High School - Phoenix Birthing Project Phoenix, Arizona

Industry: All

Homeschool /Parenting & Child Development Teacher

Prepares lesson plans and instructs adolescents. Evaluates and monitors student's performance. Deliver direct services to students and/or parents. Designed the current Parenting and Child Development program. File manager for Home-School Program, I create files and keep information up-to-date on each student on the program. Conduct home visits to students homes to check on educational and or personal progress. Provide administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, and answering phones and directing them to correct person inside or outside of organization.

6/2003 - 10/2003 Phoenix Birthing Project Phoenix, Arizona

Industry: All

Community Outreach Worker / Parenting Instructor

Recruiting potential volunteers and program participants by attending various community functions. Preparing and staffing booths. Develop and maintain relationships with a variety of community agencies. Conduct orientation with possible community volunteer/participant. Make visits to homes and other sites promoting services, scheduling appointments, and any necessary follow-up outreach services. Basic clerical skills (typing, filing, basic bookkeeping, etc.). Recruit and retain 10-15 families/parents per group session. Implement/facilitate regular sessions at designated sites; organize and maintain records and documentation as required; provide data and written reports as required.

1/2000 - 1/2001 Arizona Employers Council Phoenix, Arizona

Secretary/ Receptionist

Screen telephone and in-personal callers, make and record appointments. Operate office equipment such as photocopiers, fax machines, switchboards, and computers. File correspondence and other record, receive and process incoming and outgoing mail, draft letters and reports on behalf of the organization. Transcribe notes into letters and reports using familar computer programs. Store and retrieve data on computers. Liaison with clients. Assist in organizing conferences, meetings and social functions. Provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Carry out word processing, filing, mail-outs. Basic bookkeeping. Sent out payment for different accounts, receive payments. Order stationery and office supplies.

9/1996 - 9/1999 Host/Marriott (Papago Cafe, Pizza Hut) Phoenix

Cashier, Waitress, Cocktail Server, Bartender

Receive and disburse money. This was done with the use of cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating vouchers. Take orders and serve food and beverages to patrons at tables in dining establishment. Clean tables, carry dirty dishes, replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes. Mix and serve drinks to patrons, directly or through wait staff. Assist in the training of new staff.

11/1992 - 5/1993 Excell Agent Services Phoenix, Arizona

Directory Assistant Operator

Provide telephone information by using alphabetical or geographical directory to answer questions or suggest answer sources

6/1992 - 10/1992 D. E. S Child Care Phoenix, Arizona

Clerical Assistant

Clerical duties included a combination of answering telephones, typing or word processing, office machine operation, and filing. Perform routine clerical functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

12/1991 - 6/1992 Ameri- Recon Phoenix, Arizona

Secretary

Perform routine clerical such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files,answering telephones and providing information to callers. Basic bookkeeping, typing or word processing, office machine operation, and filing. Data entry(alpha-numerical). Duties included verifying data and preparing materials for printing

6/1991 - 10/1991 Summer Youth Progaram/ Urban Leauge Phoenix, Arizona

Clerk Typist I

Answering telephones, typing or word processing, office machine operation, and filing. Drafted correspondence, scheduled appointments, organized and maintained paper and electronic files. Provided information to callers or directed them to the proper person who could.

2/1990 - 6/1990 Mr. G's Expressions Palm Springs, California

Cashier, Stockperson, Retail Salesperson

Receive and disburse cash. Work with cash registers, or related equipment. Process credit or debit card transactions and validate checks. Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise. Assisted customers with question concerning products. Helped customers choose a product due to occasion.

2/1990 - 6/1990 Mr. G's for Kids Palm Springs, California

Cashier, Retail Salesperson

Receive and disburse money. Use cash registers, or related equipment. Process credit or debit card transactions and validate checks. Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise. Assisted customers with question concerning products. Helped customers choose a product due to occasion.

EDUCATION: 5/1996 Maricopa Skills Centr US-Arizona-Phoenix

Vocational

Medical Computerized Office Procedures in this program I develop computer and office skills to prepare for jobs in today's automated offices. Upon graduation I was able to demonstrate an ability in advanced computer keyboarding using Microsoft Word, Windows, and Excel software programs, as well as a variety of office skills.

2/1991 College of the Desert US-California-Palm Desert

Certification

Basic Accounting

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