charlotte mcdaniel resume

CHARLOTTE MCDANIEL

***C Woodcreek Drive Apt. *** Bolingbrook, IL 60440 630-***-**** *********.*.********@*****.***

OBJECTIVE

Multi-talented professional seeking a position that will utilize my problem solving expertise in an atmosphere that will encourage professional growth and the development of solid relationships.

PROFESSIONAL EXPERIENCE

Sam’s Club, Woodridge, IL September 2003 - March 2010

Customer Service Supervisor

• Responsible not only for ensuring that members have a satisfying shopping experience, but also for leading and motivating a team of associates.

• Conducted register reconciliations for at least 18 employees daily, weekly and monthly to ensure the receipt logs were accurately balanced.

• Was responsible for interviewing candidates, assisting new hires through orientation and carried out various disciplinary actions when necessary.

• Developed, published and executed weekly schedules for The Club’s employees.

• Attended and participated in management training/meetings.

• Assisted in membership drives and incentive programs.

Randstat Employment Agency, Oakbrook, IL August 2001 – July 2003

Temporary Employee

• Responded to a high volume of incoming calls from internal and external customers.

• Evaluate and processed applications from general community.

• Composed and distributed notices and information via agency email system, (Microsoft Outlook).

• Maintained, inventory and requested office supplies as needed.

• Insured the accurate maintenance of confidential logs and storage records.

• Assisted in the completion of document requests and helped meet production deadlines.

• Scheduled and facilitated various meetings.

Chicago Bar Association, Chicago, IL April 1986 – July 2001

Arbitrator

• Accurately addressed disputes against attorneys and successfully managed an assigned caseload of 225 cases annually.

• Presided over arbitration proceedings and addressed procedural issues, hearing each party’s side of the case, weighing the evidence, applied the law and rendered final verdicts in the proceedings that were binding on the parties.

• Worked closely with the Attorney Registration & Disciplinary Commission regarding ethical issues.

• Received, researched and responded to incoming questions or complaints; provided information, explained policy and procedures, and facilitated necessary resolutions.

• Ensured that agency and/or state records are properly classified, processed and controlled.

• Monitored and evaluated operations, programs, processes and/or practices for quality and effectiveness and made recommendations for improvement.

• Performed employee relations functions and worked pro-actively with managers and supervisors to develop strategies for the resolution of human resource issues, such as inappropriate employee behavior and special performance issues, etc.

• Designed and prepared training/instructional materials, teaching aids and devices.

• Attended monthly committee meetings in compliance with Attorney disputes.

• Maintained all paperwork for the Attorneys.

EDUCATION

Mystic Business College February 1975

Two-year Business Diploma

Argo High School August 1993 – May 1997

College Preparatory

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