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Engineer Customer Service

Location:
Sheffield, United Kingdom
Posted:
July 08, 2012

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Resume:

PRIYANKA GULABANI

Opal-*, Flat-B**, Room-A, Brightmore House,

** **. ******’s close Sheffield, S3 7HD, UK

Mobile: + (44-741-***-****

Email: hby48y@r.postjobfree.com

TELECOMMUNICATIONS ENGINEER / NETWORK ENGINEER / ELECTRONICS ENGINEER DESIGN ENGINEER / ENTRY LEVEL ENGINEERING

An aspiring Telecommunication Engineer poised to contribute experience and acquired technical knowledge in spearheading functions across operations, network engineering, operational service GSM network systems, and data communications. A visionary thinker, an inspirational leader, and outstanding team player uses a collaborative approach to initiate positive changes along with technical knowledge to improving existing processes whilst defining continuous improvement to generate outstanding results. Proactive professional possess strong analytical, problem solving, and decision-making skills with a passion for customer care and quality together with excellent communication skills. Currently seeking an entry level position to be a part of a dynamic team whilst contributing to the IT knowledge base and share skills and expertise with the organisation in the telecom domain.

CORE COMPETENCIES

Interdepartmental Coordination and Liaising Project Management Operation and Maintenance Troubleshooting Process Regularisation Re-engineering Statutory Compliances Quality Assurance and Control (QA&C) Vendor Management Documentation and Reporting Customer Service and Support Testing Theoretical Designs

TECHNICAL FORTE

Programming Languages: C,C++, and Java

Hardware Description Language: Verilog and VHDL

Hardware Verification Language: System Verilog

Mobile Communication: GSM, CDMA, GPRS, and UMTS

Wireless Communication: Bluetooth, WI-FI, and WIMAX

OS: Microsoft Windows and Linux

Tools: Xilinx ISE-9.1and Model Sim

Miscellaneous: VIP development, RTL, VMM, OVM, ABV, and CDV,

Analog and Digital Communication

VoIP and IPTV

KEY SKILLS

Research and Development – Ability to research, design, develop, and test precision components and systems as well as developing methods to control equipment demonstrated whilst spearheading several academic projects.

Teamwork and Communication –Inspiring, motivating, and guiding colleagues and co-workers towards achieving goals whilst actively encouraging and facilitating collaborative working relationships coupled with aptitude for realigning work groups and work roles to foster and develop teamwork to increase productivity.

Languages –English (Fluent)

KEY DELIVERABLES ACROSS CAREER SPAN

Project Management:

Carrying out site surveys and providing technical guidance to colleagues and other team members to ensuring projects are delivered on time, within budgets whilst maintaining quality standards.

Liaising with internal and external customers and meeting suppliers and colleagues regarding product requirements.

Devising creative solutions for issues concerning network design, mobile communications, data service requirements, and internet and network signalling protocols.

Process Development:

Attending conferences and seminars to keep abreast of latest technology updates and new developments.

Arranging process meetings and involved in suggesting process modifications ensuring all aspects of service run smoothly and as per schedule.

Preparing high quality written reports and presentations including attending regular meetings to discuss methodologies to enhance projects.

Participating in conference calls and meetings to discuss products, action plans, and team performance.

ACADEMIC PROJECTS

Title Design of a Magnetometer Application for Android Smartphone

Duration May 2012 - Present

Précis The Android OS is one of the main smart-phone platforms that are based on a Linux kernel.

This project involves using the Android SDK and the Eclipse IDE to design a Java application that displays the ambient magnetic field strength from the phone’s in-built magnetometer.

Title 128 bit AES (Rijndael Block Cipher) Design Project

Duration Oct 2010 –Apr 2011

Précis AES cryptosystem implemented on Field Programmable Gate Array (FPGA) using VHDL.

Full synthesized RTL implementation and ASIC design flow on Xilinx Spartan 3 tool.

Title Inter- Integrated Circuit Protocol (I2C)

Duration Jun 2010 – Apr 2011

Précis Inter-Integrated Circuit Protocol (I2C) is a two wire, bi-directional serial bus that provides a simple and efficient method of data exchange between devices.

The main objective was to create a protocol which is most suitable for applications requiring occasional communication over a short distance between many devices.

The code to generate the protocol was written in Hardware Descriptive language (Verilog).

Responsibilities: Understanding the I2C protocol (Verilog) and AES cryptosystem (VHDL).

Involved in design architecture and writing test cases.

Responsible for implementing the RTL code for the design, synthesis, and validation of RTL code as well as creating the verification plan and developing the test bench for the IC.

KEY ACHIEVEMENTS

Presented a technical paper on ’Blue Ray Disc’ at a national level college fest (‘Avalanche’) for under graduates in 2008.

Presented a technical paper on ‘Quantum Dot Lasers’ at a state level college fest (‘Paanchajanya’) for undergraduate electronics engineers in 2009.

Served as the Secretary of ‘AEE (Association of Electronics Engineer)’ and Event Coordinator of ‘Aura - 11’, cultural fest in Gogte Institute of Technology.

Volunteer for organisations that held technical paper presentations in various universities as an active member of IEEE from June 2009- May 2011.

Actively participated and volunteered for the ‘Help Age India’ society and blood donation camp.

CAREER HISTORY

Sales Promoter Feb 2012 – Present

Lebara Mobile, Sheffield, UK

Summer Intern Please mention position Jan 2010 – Feb 2010

Global Entertainment, Goa, India (cable TV service provider firm)

Summer Intern Please mention position Jan 2009 – Aug 2009

Bhima Riddhi InfoTech Pvt. Ltd., Kolhapur, India

EDUCATIONAL QUALIFICATIONS

Pursuing MSC (Data Communication Engineering) Sep 2011 – Present

University of Sheffield, Sheffield, United Kingdom

B.E (Electronics/Communication) Jun 2007 – May 2011

Visvesvaraya Technological University, Belgaum, India

PERSONAL INFORMATION

Date of Birth: 18th Feb, 1989 Nationality: Indian

Marital Status : Single Driving License: Indian Driving Licence



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