QA Manager
Resume:
ADRIAN WAITHE
******.******@*****.***
Project Management & Planning • Vendor Management • Offshore & Outsourcing Program Management
Operations & Transition Leadership • Pre-Sales Support • Proposal Development • Project Reengineering
Functional & Non-Functional Manual and Automated Testing
QUALIFICATIONS PROFILE
Accomplished, highly motivated, and results-driven technology professional with a broad background leading global Quality Assurance implementations and testing initiatives across diverse industries. Strong communication skills utilized in collaborating with internal divisions, clients, and external participants in all facets of planning, information gathering, design, development, delivery. Skilled Proficient in developing and implementing program schedules, milestones, and deliverables. Reputation for triaging escalated problems and arriving at solutions quickly and efficiently to ensure timely delivery.
PROFESSIONAL EXPERIENCE
DWM MARKETING, Berlin, Germany, 1/2009 to Present
Startup Company located in Berlin, Germany specializing in tour bus operations and property management.
INFORMATION TECHNOLOGY PROJECT LEAD
Orchestrated the implementation of IT solutions governing the organization’s operations. Managed the technical project team of approximately 30 individuals. Provided ongoing budget and progress reporting to project members and management.
Selected Contributions:
* Administered project budget of €5+ million; tracked and reported expenditures exceeding budget to management.
* Developed project plan from analysis of business requirements and stakeholder input.
* Identified organizational and vendor requirements needed to accomplish project goals.
* Held daily meeting to assess progress of all project elements and develop plan of action to tackle issues.
* Provided ongoing status reporting to project members and stakeholders.
KEANE, INC., San Ramon, CA, 2005 to 2008
San Ramon, CA-based global business and IT consulting firm delivering world-class solutions to clients across diverse industries.
SENIOR PROGRAM MANAGER & SOLUTION ARCHITECT / PRINCIPAL CONSULTANT / PRE-SALES SUPPORT
* Served on Solution Architect Team with responsibility for leading pre-sales support, product development, and management consulting teams related to quality assurance and testing for client companies. Ensured the organization maintained a portfolio of competitive products. Reviewed all information associated with industry methodologies, governance, and tools in an effort to continuously develop new and improved products / service offerings and their appropriate dissemination to the company’s Sales and Delivery Teams, as well as clients. In the role of Pre-Sales Support, responded to clients’ RFIs and RFPs. Developed and presented proposals for various offering to clients including Staff Augmentations, Automation Conversions and TCOEs with multi-shore formulations including staff transitioning logistics, effort estimations, and tools evaluations considerations.
Selected Projects:
* CSX: Developed and executed customized interview program involving C-level managers, project managers, and quality assurance testers collaborating to form a working picture of the QA practice and its overall effectiveness. Prepared Current State, Future State, and Road Map assessment of the organization’s Scrum-based SDLC. Presented findings and recommendations to the company’s directors for implementation of enterprise-wide governance and policies.
* Tufts Health Plan: Utilized Testing Organization Maturity Model to perform a comprehensive assessment of the company quality assurance program, working in conjunction with the CIO, project managers, and test practitioners. Presented findings and recommendations to CIO and development / testing managers prior to enterprise-wide deployment. Oversaw implementation based on agreed recommendations.
* Florida Department of Law Enforcement: Led Quality Assurance & Testing regiment implementation against an online Crime Investigation System. Managed QA Team and reported progress to Project Manager and client including heads of Police Department.
* Lapidly formulated a comprehensive test strategy complete with an implementation road map for a QA apparatus; subsequently, developed a plan detailing necessary testing activities.
* Created reporting framework and aids to track testing and communicate progress at strategic level and daily view point.
* ChoicePoint: Drove development of a unique data management solution and masking strategy embraced by client for implementation across the organization.
* Drew from capabilities of multiple teams including QA, Architectural Services, and external tools vendors to develop and present solution to client, providing both required functionality and security and reducing cost of environment maintenance and risk of privacy breaches.
* Developed Statement of Work and negotiated development cost and resources with client.
* UBS: Directed a centralized, 12-member QA group deployed within the organization’s Transaction Processing Department tasked with functional testing and user acceptance. Reported team activities and progress to Department Director. Coordinated testing of weekly production releases and ongoing capital projects. Instituted internal and external status reporting. Interviewed and selected appropriate candidates to meet load requirements.
* Devised test strategy for the organization’s principal transaction and processing system.
* Created procedures and standards to provide guidance to the team and internal clients.
* Facilitated team training in QA methodology, tool utilization, and business processes.
* Blue Cross of North East Pennsylvania: Supervised a team of 17+ responsible for testing Customer Management System. Performed detailed scoping exercise to develop test strategy and proposal. Interviewed key business and technical personnel to determine business and technical requirements.
* Concurrently created test strategy for functional and integration testing of five applications consisting of DxCG, McKesson, MedStat, FACETS, and Health A-to-Z.
* Developed and presented budget / estimate and statement of work to client.
* Implemented reporting framework that was adhered to throughout the engagement.
* Negotiated with vendors on identification and purchase of appropriate tools.
* Merck & Co., Inc.: Guided global implementation of staff feedback, survey, and objective-setting tool. Prepared and oversaw test management tools for utilization throughout project. Liaised with Infrastructure Team to achieve performance testing. Chaired daily QA meeting with vendor and project manager.
* Wrote test plan execution reference manual.
* Created and presented TCOE design to senior management, providing more cost-effective deployment of resources, collection / reporting of progress information across all engagement teams, and standardized processes / methodologies to further efficiency.
CRESTA TESTING, INC. (acquired by Keane, Inc. in 2005), San Ramon, CA, 1999 to 2005
Premier consulting company dedicated to IT quality assurance, offering large critical path technology systems with focus on the financial services industry.
PRINCIPAL CONSULTANT & VICE PRESIDENT OF OPERATIONS
Blended business and finance expertise with high aptitude for information technology to gain a solid understanding of client business requirement to develop and implement efficient solutions to meet their needs. Worked closely with internal teams and external clients, employing strong communication and interpersonal skills, leadership, and relationship management. In addition to selected projects below, provided test consulting to Omnipod, Inc. and QSA Software in the USA; Systems Consulting, LLC, Barbados; and Golden West Foods – McDonald’s Distribution Center, London.
Selected Projects:
* Credit Suisse: Served as End-to-End Test Coordinator in the implementation of an Equity Management System / Margin Calculation, and Accrual Calculation Engine. Managed and coordinated ongoing efforts of project team of more than 30+ individuals dispersed across New York, New Jersey, London, and Singapore. Compiled and posted progress reports and daily activity schedules. Devised testing strategies to meet requirements for relevant business systems. Created test calendar, activity scripts and process metrics. Coordinated test execution with teams and operations in all aforementioned locations.
* Co-authored end-to-end test management process guidelines published and implemented in Prime Brokerage Department.
* Formulated customized management reports consistent within implanted test methodology and still used as primary reporting tool by Prime Brokerage Department today.
* Acted as Environmental Manager of the organization’s “most real world” and critical test environment; configured, scheduled, and coordinated Development, QA, and UAT Teams.
* Bear Stearns: Lead a team of 5 consultants Executed functional testing on the bank’s critical Global Equity Management System in an effort to ensure acceptable level of OATS compliance upon deployment. Carried out key responsibilities association with requirements gathering, validation, test strategy, and test planning. Established and managed Test Team. Liaised with business and development staff on test planning, script development, and execution.
* Developed custom tool capable of automatically generating test scenario combinations.
* Bear Stearns: Acted as Principal Consultant in TouchPoint Load Testing, Citrix Infrastructure. Executed functional testing on bank’s critical Equity Trading System, ensuring acceptable level of quality and compliance upon deployment.
* Successfully met aggressive delivery timeframes and demand for testing resources across multiple projects through effective leadership and expertise.
* JPMorganChase Retail Banking Group: Steered performance and functionality testing around FIX protocol-based trade systems for the company’s Equities Trading Division. Additional projects included formulation and implementation of a central enterprise wide performance lab center for Equities Derivatives Support Group and creation of an automated test pack / infrastructure to exercise functionality of Call Center’s critical applications during pre-migration phase of Citrix MetaFrame server migration.
* Oversaw development of Java-based application designed to verify messages sent between FIX protocol-based systems employed by institutional trading entities.
* Spearheaded production including strategic partnerships and continued development of FIXtester, Cresta’s flagship protocol testing product.
* Bank of America Investments Services, Inc.: Partnered with Fixed Income Securities Division to perform requirements gathering and algorithm implementation to generate debt instrument indications, which were eventually presented as the Credit-Option Adjusted Spread (COAS) Analyst System web-based tool used by Data Group to prepare resident information generated through the Bond Desk Debt-Trading Department and external institutional clients. Prepared and executed initial phase functional testing against COAS system required for ‘go-live acceptance when used by end-users in day-to-day trading recommendations and activities.
EDUCATIONAL BACKGROUND
UNIVERSITY OF THE WEST INDIES, Barbados
Bachelor of Science in Accounting
TECHNOLOGY PROFICIENCIES
ERP: SAP, Oracle Financials, PeopleSoft
CRM: Siebel, Touchpoint
Document Management: PC DOCS, Documentum
Banking: SWIFT, CHAPS, BACS, Telex, FIX, Basket Trading, Portfolio Management, OATS, ACT, Margin, Interest, Fixed Income
Operating Systems: Windows 95,98,Win2K / Vista, XP, Linux, TSO, CICS
Technologies: VBA, C++, JCL, Citrix, Terminal Server, Sybase, Oracle, DB2 & SQL Server
Testing Tools: HP’s TestDirector / Quality Center, WinRunner, QTP, XRunner, LoadRunner, TestCenter & Topaz, Rational Performance Suite & SQA Manager & Robot, Compuware TrackRecord, QARun and QALoad, Radview’s WebLoad, Ixia’s Real World Traffic Suite for the Enterprise, Boland Silk Performer and Silk Test
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