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customer service representative

Charlotte, NC
August 17, 2012

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Autumn M. Smith

Charlotte, NC | T: 443-***-**** | E:


Proven problem-solving, analytical, and creative thinking skills in a complex environment. Excellent interpersonal skills and oral and written communication skills. Flexible, reliable, and energetic. Well-organized and self-motivated. Efficiently handle multiple tasks. Thrive in both independent and collaborative work environments. Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.

Core Professional Strengths

• Customer Service • Problem Solver • Trustworthy

• Team Building • Integrity • Initiative

• Computer Skills • Hard Working • Customer Relations

• Fast Learner • Creativity • Conflict Resolution

Professional Experience

Maid Pro– Cleaner, White Marsh, MD 2012


• Greet customers and find out customer’s needs

• follow the Maid Pro49-Point checklist

• clean all rooms suggested by the customer

• leave a comment sheet for each customer to ensure they

are receiving proper service

• Arrange and organize messy rooms

NovaSom – Patient Care Representative, Glen Bernie, MD 2012


• perform duties to support patients

• find out missing information needed for order entry

• contact doctors for missing information and signatures

• contact patients for scheduling and education on how to use the device

• follow up with patient to support completion of testing and to insure

the unit will be returned

Avenue – Retail Salespersons, Baltimore, MD 2010-2011


• Greet Customers and find out customer’s needs

• Recommend, select and help locate merchandise

• Provide information to the customer about available financing

• Stay current on the latest trends and sales prices

• Arrange and display merchandise

• Recognize and monitor security issues

Autumn M. Smith – Page 2 T: 443-***-**** | E:

Professional Education

Morgan State University, Baltimore MD 2008-2011

Major: Industrial Engineering

Woodridge High School, Peninsula OH 2004-2008

Diploma Received

Theodore Roosevelt High School, Kent OH 2006-2008

Vocational Program (Professional CAD/CAM)

Volunteer and Other Activities

Active 4 Life - Member, 2010-2011

SOAR Into Engineering - volunteer, 2010-2011

Introduce A Girl to Engineering - volunteer, 2009-2011

Open House @ Morgan State - volunteer, 2009-2011

Art With a Heart - volunteer, 2009

Volleyball Manager at Morgan State University 2008-2009

I-SEE- Member, 2008-2009

Delta Gems- Member, 2007-2008

United Club -President, 2007-2008

Essence Dance Team -Dancer, 2006-2008

Other Experiences

Morgan State University, Baltimore Maryland

P.A.C.E Program (Pre-Freshman Accelerated Curriculum in Engineering)

Exposure to engineering research, 2008

References and Supporting Documentation Available Upon Request

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