Service Executive

Summary- Senior Executive with proven accomplishments in casino and hotel resort operations. Track record of improving the service-profit chain, dramatically transforming employee engagement and enhancing revenue. Cost reduction strategist who takes decisive action to deliver bottom line results while maintaining brand promise.

Mentally tough and resilient under pressure with a keen ability to minimize risk and create immediate action in response to economic, regulatory or industry changes that could impact bottom line performance. Balanced leader who empowers the team to personal and professional accountability and coaches them to broaden their vision beyond preconceived limits.

Specialties: gaming, hospitality, revenue enhancement, cost reduction strategies, employee retention, building strong empowered teams, managing large scale projects delivering on time and under budget, new property opening experience, renovations, union negotiations, merger and acquisitions.