Manager Customer Service
Resume:
Paula Ishak Dawood ***** Aloe Rd victorville, CA *2394 Mobile: 760-***-**** Evening Phone: 760-***-**** Email: **********@*****.***
Country of citizenship:
United States of America
Veterans' Preference:
5-point preference based on active duty in the U.S. Armed Forces
Registered for Selective Service
Contact Current Employer:
Yes
AVAILABILITY
Job Type:
Permanent
Detail
Federal Career Intern
Work Schedule:
Full Time
Shift Work
Part Time
Desired Work Environment
New Professional
DESIRED LOCATIONS
US-CA
US-CA-Los Angeles
US-CA-Orange County
US-CA-San Bernardino/Palm Springs
US-CA-San Diego
US-CA-Riverside County
WORK EXPERIENCE
Noerr Programs
11/2009 - 12/2009
CarlsBad, CA US
Salary: 4,500 USD Per Month
Hours per week: 40
Set Manager
As a set manager I was responsible for payroll as far as submitting the employee's hours and scheduling all the employee's hours. I was given a labor hour budget, so it was my responsibility to manage the all the employee's hours while staying under the budget. Every night I had to close the shift and count all the money made for the day and submit a Daily Sales Report each night. After each night i had to make a nightly Deposit at the bank. Also as a manager, I was responsible for all customer service, to ensure that all the customers were happy and to resolve any issue that was made. Also, every Sunday i was responsible for taking inventory on all products of my store.
United State Armed Forces
4/2008 - 11/2009
victorville, ca US
Grade Level: Spc E-04
Salary: 46,000 USD Per Year
Hours per week: 50
09L Interpreter/ Translator
As an 09Lima Interpreter, I was Assigned to the Multi National Forces 1-63 CAB THT (Tactical Humint Team). While I was assigned there, I was responsible for interpreting/translating what was said between the officer's and the insurgent's. I was also part of the interrogation team and was responsible for reading/translating secret maps, classified documents, and valuable information . I helped with interrogations by translating Arabic to English and visa versa. I Achieved the Dragon Certificate of Achievement, for outstanding support and performance during the Operations Iraqi Freedom. While serving the United States, I was in command of the supervision of other fellow soldiers. While preparing to mobilize in Fort Benning, GA I was chosen to be a Team Leader for 3 months. I had to supervise 6 soldiers. My duties were to ensure all the soldiers I was supervising were in the correct uniform. Each soldier was required to carry a pen and paper at all times, and to have a clean, ironed uniform on. I also had the responsibility to go through physical training with my fellow soldiers and make sure they finished correctly and efficiently. My duty was also to answer any question my soldiers had. I was there 1st in chain of command. If I was not able to answer any of there questions or issues i would go to 2nd in command to solve the issue or question. While deployed in Iraq, I was also chosen to be First Line Supervisor for 1 year in Iraq. I was responsible for 2 soldiers. My duties were to ensure the 2 soldiers were on time to any briefing/ meeting, wore the correct uniform and carried all the required equipment, such as night visions, fully loaded magazines, and clean weapons. Also, I had to ensure all the weapons were accounted for. My other duties were to attend meetings/briefing and obtain information on when the next mission was, what to do on the mission, and what were the routes, and other important information. I would then inform my soldiers on what was required for them to know. (Contact Supervisor: Yes, Supervisor's Name: Ray Hannas, Supervisor's Phone: 703-***-****)
76 Gas Station
6/2007 - 4/2008
Victorville, CA US
Salary: 9.00 USD Per Hour
Hours per week: 30
Employee/ Cashier
As a cashier, I was responsible for all transactions that were made on my shift, make sure all products were stocked up, and was responsible for restocking products. Once a week i was also responsible for taking inventory of the store and had to ensure the store was always kept clean and hazardous free. My shift at 76 Gas station was a morning shift. My hours were 6:00 am to 12:00 pm. At the end of my shift i had to count all the money that was made on my shift and deposited it into the bank. (Contact Supervisor: Yes, Supervisor's Name: Amir, Supervisor's Phone: 760-***-****)
Summer Cafe
8/2007 - 4/2008
Riverside, CA US
Salary: 10.00 USD Per Hour
Hours per week: 40
Manager
I was hired at Summer Cafe as a manager. As a Manager I was responsible for scheduling employee's hours, nightly deposits, as well as handling all customer service. Every week I took inventory and stocked all store products. It was also important to handle all of the stores money and ensure it was safe and counted out even every night, and once a week I was responsible for depositing all the stores profit to the bank. Summer Cafe was a Night shift, i would open at 6:00 pm and close at 2:00 am (Contact Supervisor: Yes, Supervisor's Name: Tony, Supervisor's Phone: 909-***-****)
Arby's
8/2006 - 1/2007
Victorville, CA US
Salary: $9.00 USD Per Hour
Hours per week: 40
Employee/ Backline
As an employee of Arby's i was responsible for preparing and handling food products. I was to ensure cleanliness and the correct way of handling food products. I was also commanded to stock all the food products of the store. (Contact Supervisor: Yes, Supervisor's Name: Mary, Supervisor's Phone: 760-***-****)
Super Slice Pizza
1/2004 - 6/2006
Victorville, CA US
Salary: 2000 USD Per Month
Hours per week: 30
Manager
I worked for Super Slice Pizza for 6 months as a cashier. Then i was promoted to a manager due to my good working skills as well as responsibility. As a manager I was responsible for submitting employees hours for payroll as well as ensuring the employee's received the correct amount of money. As a supervisor I had to make sure all the employees were on schedule every day and in the correct uniform. I also had to enforce the regulations of food handling.I supervised as many as 3 employees at a time, enforcing rules and regulations. I was also in charge of training any new employee. As a supervisor I had to ensure that all employees were handling the cash register right and the correct amount of money was in the register every shift.It was also my duty to keep the store fully stocked and clean and under control. I also had to deal with customer service as far as satisfying the customer if the order is not right we fix it for them and answer all the question that they ask.
EDUCATION
Adison high school
Scottsdale, Arizona US
High School or equivalent - 12/2008
GPA: 3.19 out of 5
Penn Foster
Scottsdale, Arizona US
Some College Coursework Completed
34 Semester Hours
Major: Criminal Justice
JOB RELATED TRAINING
United States Army Basic Combat Training. 09L Interpreter/ Translator MOS. Certificate of Management Achievement from NOERR programs.
LANGUAGES
Arabic
Spoken:
Advanced
Written:
Advanced
Read:
Advanced
Egyptian
Spoken:
Advanced
Written:
Advanced
Read:
Advanced
English
Spoken:
Advanced
Written:
Intermediate
Read:
Advanced
REFERENCES
Nikolle Bucci
Phone Number:
Email Address:
**********@*****.***
Reference Type:
Personal
Tony Boulis
Summer Cafe
Phone Number:
Reference Type:
Professional
Mary Dawood
Phone Number:
Reference Type:
Personal
Malisa Veits
Noerr Programs
Regional Manager
Phone Number:
Reference Type:
Professional
ADDITIONAL INFORMATION
While a United States Soldier, I was responsible for many fellow soldiers and had to lead with example. I was put under stressful situations and learned to be calm and to control the situation. I also helped with interrogations and to convey the message and tone of the commander who was speaking by interpreting what he was saying to the Iraqi prisoners. I spent many days on missions helping the Iraqi army and the Iraqi police track down and capture terrorist and insurgents who broke the law and harmed civilians. I also went on missions to track down and capture the top insurgent on the unit target list. I also spent many of days in the Iraqi prisons and source meetings, interpreting interrogations. I achieved: -The Army Commendation Medal. -The National Defense Service Medal. -The Global war on Terrorism Service Medal. -The Army Service Ribbon. -The Armed Forces Reserve Medal. Marksmanship: -Expert
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