Quality Customer

CURRICULUM VITAE

Sharad Kumar

Present Address: # **/**,

Upper Cant Area, Nahan Distt- Sirmour

Himachal Pradesh

Contact No.: -+91-904*******

Email ID: - hao4bi@r.postjobfree.com

Objective:

• To give the best out of me in order to achieve the goal of the company, so that organization can grow to make my way of growth.

Academic Qualification:

• 10th from H.P.Board, Dharmshala in 2000.

• 12th from H.P.Board, Dharamshala in 2002.

• Pursuing Graduation from Shimla University H.P.

Total Experience: 5 Years & 4 Months.

Customer Care Executives: (Process BSNL UPE, UPW and Uttrakhand Prepaid)

Duration : From 12 April, 2007 till March, 2008.

Organization : Sparsh BPO Ltd. an Intelenet Group.

Key Responsibilities:

• The basic responsibility was to handling the customer’s query and providing them resolution according to their appropriate queries and providing the customer satisfaction.

Senior Customer Care Executives: (Process BSNL UPE, UPW and Uttrakhand Prepaid)

Duration : From March, 2008 till June, 2009.

Organization: Sparsh BPO Ltd. An Intelenet Group

Key Responsibilities:

• The basic responsibility was to handling the customer’s query and providing them resolution according to their appropriate queries and providing the customer satisfaction & was also taking care of my teams’s individual performance as additional responsibility.

• Moreover I was also taking calls on escalations of customers.

Quality Auditor: (All circles of North Zone)

Duration : From June, 2009 till Feb, 2010.

Organization: Sparsh BPO Ltd. an Intelenet Group.

Key Responsibilities: -

• Monitoring the Calls and giving the feedback.

• Responsibility of Entire Floor.

• Generating the Reports on Daily/Weekly/monthly basis related to Process.

• Prepare the reports for Review which runs on circle level and top level management.

• Calibration with Operation and Client

• Taking Certification’s of new CCEs/leadership

• Giving training of Quality Parameter Sheet to new CCE’s/Q.A’s/Leadership.

Senior Quality Auditor: (All circles of North Zone for BSNL Landline & Broadband Process.)

Duration : From Feb, 2010 till Feb, 2012.

Organization: Sparsh BPO Ltd. an Intelenet Group.

Key Responsibilities: -

• Monitoring the Calls and giving the feedback.

• Responsibility of Entire Floor.

• Generating the Reports on Daily/Weekly/monthly basis related to Process.

• Prepare the reports for Review which runs on circle level and top level management.

• Calibration with Operation and Client

• Taking Certification’s of new CCEs/leadership

• Giving training of Quality Parameter Sheet to new CCE’s/Q.A’s/Leadership.

• Also taking care of the team of 5 QAs( reporting & enalization of process requirements)

• Also was responsible of ATA for Quality Team.

Senior Quality Officer: (3 circles of North Zone (i.e. Punjab, Himachal Pradesh & Jammu & Kashmir for BSNL Landline & Broadband Process.)

Duration : From Feb, 2012 till Date.

Organization: - Prithvi Information Solutions Ltd.

STRENGTHS

Self Confidence.

Honest and hardworking.

Excellent Communication Skills.

Ability to perform under pressure.

HOBBIES

Playing Cricket, Boxing & Long Traveling.

PERSONAL DETAILS

Father’s Name : Late Sh. Suresh Kumar.

Date of Birth : 10th Dec.1984.

Marital status : Unmarried.

Nationality : Indian.

Languages Known : English, Hindi, Punjabi & Nepli.

Place: (SHARAD KUMAR)

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