Customer Service Quality Assurance
Resume:
Janna Carino
San Jose, CA 95136
Cell 916-***-**** **********@***.***
Skills and Technical Experience:
o Interacted with testing programs on Unix, DOS, Netware, and Windows-based computers.
o Created daily tracking documentation with Microsoft Excel.
o Created technical information documentation with Microsoft Word.
o Volunteer on the Medical Emergency Response Team, Two Years.
Work Experience:
Back stock/Inventory/Kitting, NPI Solutions, Inc: April 2010 - October 2011
Responsible for accurately back stocking all incoming inventory daily.
Routinely repackaged/relabelled incoming stock to ensure accuracy and traceability.
Updated and overhauled areas with outdated/deficient inventory stock.
Receiving Operator, Netflix: June 2008 – March 2009
Temporary Worker Contracted Through Spherion Staffing.
Inspected all production items for quality and system accuracy.
Trained to operate Hub Sorter, Hub Labeler and Sleaver machines.
Food and Beverage Attendant, Cirque Du Soleil: January – March 2008
Temporary Worker Contracted Through Manpower.
Worked in fast paced customer service environment.
Operated cash register with touch screen interface.
Performed all set-up and clean-up duties.
Quality Assurance of Light Apparel, Zazzle: November – December 2007
Temporary Worker Contracted Through West Valley Staffing Group
Checked all production items against order information for accuracy.
Inspected all production items for quality, and insured proper image placement.
Line Lead/ Test Repair Operator, Teleplan: 1996 – 2007, Swing Shift
Position: Hired as Assembler; earned promotion to Test Repair Operator, Line Lead
Line Lead for two different repair lines.
Discrepant Materials Manager for Cisco line– Investigated and rectified inaccuracies.
Routinely checked for accuracy between paperwork, flash memory and virtual traveler.
Interacted with testing programs on Unix, DOS, Netware, and Windows-based computers.
Assisted Engineering by reviewing and revising work instructions.
Assisted Engineering by keeping department informed of any problems with the test programs.
Created daily tracking documentation with Microsoft Excel.
Created a technical information documentation folder with Microsoft Word.
Volunteer on the Medical Emergency Response Team, Two Years.
Group Coordinator, Burger King: 1993 - 1996
Position: Group Coordinator
Customer Service
Worked as Cashier both in dining room and drive through.
Preformed all duties for preparation and clean-up.
Assigned duties for team members
Computer Knowledge:
o Worked with inventory programs Morticia, Cornerstone, and IFS.
o Experience with Microsoft’s Word and Excel Programs.
o Completed 4 Computer Science classes at Sierra College.
Education:
o Social and Behavioral Studies (AA) Degree, Sierra College
o Liberal Arts (AA) Degree, Sierra College
o Graduated Oakmont High School
I am a flexible and dedicated employee who is proficient with computers and can generate new ideas for improvement. I am self motivated and hard working. I am looking for a company with energy and integrity.
Business References:
Personal References
Teleplan
8875 Washington Blvd,
Roseville, CA 95678
Phone: (HR Kate Gullum) 916-***-****
Fax: 916-***-****
********.******@********-****.***
NPI Solutions Inc.
721 Charcot Avenue
San Jose CA 95131-2209
www.NPIsolutions.com
Edmund Pino, Senior Manager Engineering,
Phone: 408-***-**** EXT 268 *******@************.***
Laura Jilani - Personal Friend
******@*****.***
Charlie Gerlach - Former Housemate
*********@***.***
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