RÉSUMÉ

GINA DEAN THEVENOT

*** ********** *****, *********, ** 37221

303-***-****

hakmxn@r.postjobfree.com

OBJECTIVE

To contribute my abilities and versatile experience to a progressive company as an Operations Manager, Trainer, or Analyst.

PROFESSIONAL SKILLS AND ACHIEVEMENTS

MANAGEMENT

• Managed client services, marketing, accounting, and administrative functions and personnel for a software company that achieved over $10 million in sales to several national and global companies

• Recruited, hired, trained, and managed employees

• Established, implemented, streamlined procedures for operations, production and accounting departments with results:

Increased efficiency of case processing flow via reports, incentives and training

Increased capacity for higher volume of customers and projects

Reduced project completion time and costs resulting from errors in communication

• Solved problem cases resulting in decreased overall application processing time

• Defined corporate marketing needs to nationally launch the promotion of a new software program

• Analyzed corporate financial statements for decision making purposes

• Extracted data and design reports and graphs on sales figures and percentages for decision making objectives

• Coordinated generation of tax returns with accountant

TALENT FOR QUICKLY MASTERING AND MANAGING SOFTWARE TECHNOLOGY

• Created architectural structure and workflow design of target asset estate planning software program including:

Feasibility analysis of software features and utilities

Defined output requirements and designed all reports

Designed graphic user interface and data entry wizard

Wrote Visual Basic code for functions and calculations

• Product Management

• Testing and Implementation

• Performed installation, conversion, implementation, and training for the following software systems:

Accounting

Customer Relationship Management (CRM)

Paperless Scanning and Document Management

Financial and Data Reporting

Custom Database Software Applications

• Database Design, Management, and Maintenance

STRONG ORAL, WRITTEN AND GRAPHIC PRESENTATION SKILLS

• Sole proprietor of a business support center, specializing in producing quality marketing materials

• Designed all technical, training and marketing materials, including animated demos and corporate websites

• Developed detailed written procedures for all newly installed and implemented systems

• Created strategic marketing plans, business analysis reports, schedules, and marketing presentations

• Provided online and onsite training on proprietary database software programs

• Provided classroom instruction for QuickBooks, Accounting Fundamentals, Professional Development I & II, English, Computer Fundamentals, Introduction to Word, Advanced Word, Excel, Access, PowerPoint, Publisher

CLIENT SERVICES, ADMINISTRATION, SALES AND SALES SUPPORT

• Solicited and collected maintenance renewals for software customers, with record breaking sales in August 2010

• Supported sales team in achieving top two revenue-producing months in company history

• Led the Client Services Department in premium software module sales

• Assisted the Eastern National Sales Manager in building the top producing territory for two consecutive quarters

• Provided proactive and reactive sales support for thousands of brokers in 20 states

• Provided software support and implementation as applicable to clients’ internal workflow processes

EMPLOYMENT HISTORY

ROBERT HALF INTERNATIONAL/ACCOUNTEMPS – Consultant – March, 2011 to present

WINDWARD REPORTS – Sales Administrator – March, 2009 to December, 2010

SY.MED DEVELOPMENT, INCORPORATED – Software Trainer – August, 2006 to June, 2007

ASCENSION COLLEGE – Business Instructor/Bookkeeper – January, 2005 to June, 2006

THE SHAW COMPANY INC. – Underwriting Department Manager – November, 1999 to September, 2001

GINA D. THEVENOT, CONSULTANT – December, 1998 to November, 1999

CATMARK, INCORPORATED – Senior Vice President, Operations – September, 1995 to December, 1998

A PROFESSIONAL IMAGE – President – July, 1995 to January, 1997

MKT, INCORPORATED – Marketing Representative – June, 1994 to July, 1995

EDUCATION

UNIVERSITY OF SOUTHWESTERN LOUISIANA, GRADUATE, 1990

Bachelor of Science in Business Administration

ADDITIONAL STUDIES

Graduate coursework in Business Administration and Adult Education

COMPUTER SKILLS

• Microsoft Office Suite proficiency (Access reports and forms and advanced Excel formulas and graphs)

• Contact Management (SalesForce, ACT!)

• Accounting packages (QuickBooks, Peachtree, RealWorld)

• Point to Point Video Conferencing software (GoTo Meeting)

• Basic knowledge of Lotus Notes, Microsoft Project

• Customized database, workflow management, and financial product software programs

• Visual Basic

• HTML

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