Customer Service Manager

Tera Ledbetter

**** ******* ***. #*** *******, TX 79707 903-***-**** *********@*****.***

Office Management and Aministration

Dedicated and reliable self motivated business professional with integrity.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Key Skills

l1 Office Management

l2 Teambuilding & Supervision

l3 Staff Development & Training

l4 Report & Document Preparation

l5 Customer Relations l6 Records Management

l7 Inventory Management

l8 Expense Reduction

Experience

Arkland Producing Company 2012

Temp Secretary 7/12-8/12

Performed administrative tasks for an oil and gas company including data and revenue entry, account balancing and banking transactions. I was also in charge of incoming and outgoing mail and taking and transferring calls.

American Laser Med Spa 2010 to 2012

Office Manager, 2010 to 2012

Serve as an office manager in a busy clinic supervising a staff of technicians. Ensure proper flow of treatments, staff availability and schedules, and staff productivity while performing day to day operations such as customer service and relations, ongoing record keeping and updating, and ensuring accuracy of reports, policy, and procedure. I also step into other roles in the company as needed on demand due to staffing availability, ect.

Head of clinic sales department, complete all consultations and oversee all sales in the clinic. Ensure that reports are accurate and updated, goals are met, and integrity is maintained. Implement incentives to increase employee morale and have ongoing dialogue about individual goals. I also complete marketing research and reports on request.

Perform new hire training and development ensuring compliance in protocol as well as periodical retraining of existing staff on new protocol, policies or procedures.

I specialize in the customer service aspect of this company, handling all customer service issues in a timely and efficient manner with the client’s best interest in mind. This allows for successful client relationships and business retention.

Oversee all clinic inventories, keeping accurate records and reducing the company’s overhead costs by eliminating overuse of products.

IBC bank 2009 2010

Account Manager

Assisted existing account holders with banking advice and handled customer service issues while providing excellent customer service for my clients.

Brought in new clients and opened new accounts, while also opening new accounts with existing clients to meet sales goals.

Accurate record keeping and close attention to detail as well as retaining knowledge of state and federal laws to protect the company.

Claire’s Inc. 2008-2009

Third Key Manager

Assisted all customers with purchases while continuously replenishing the sales floor with new freight.

Opened and closed the store, made night deposits and morning change pick-ups.

Managed staff and ensured that the sales goals were exceeded and tracked.

Education

Midland College 2004-2005

Business Administration

(Degree not yet completed)

Grayson County College 2008

Esthetician License

References are gladly provided upon request.

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