Customer Service Training

Jasper C. Randle

*** ***** ****** **. • Aberdeen, Ms 39730 805-***-**** *************@*****.***; ******.******@***-****.***

CAREER OBJECTIVE

To advance my career in the field as an Private Sector Contractor

CAREER PROFILE

ACCOMPLISHED OPERATIONS DATA ANALYST PROFESSIONAL offering a solid educational background, extensive experience and a strong record of performance in Training, Dispatching, Compliance, Equipment Maintenance. Significant qualifications include:

Meeting deadlines with quality results through time management and attention to detail.

Continually achieving high levels of productivity and efficiency through planning, prioritizing and multi-tasking.

Comfortable working in all environments (high-risk, heights, confined spaces and harsh weather conditions).

Working well as a part of a team through flexibility, open communication and compromise.

Exceptional safety and work records (never a work-related injury or reprimand).

Maintaining outstanding levels of client satisfaction, retention and referrals through responsiveness, personalized service, knowledgeable assistance and follow-up.

Flexible regarding scheduling, overtime, limited travel and special projects.

Interacting well with people at all levels regardless of their cultural, economic or social backgrounds.

Skilled in the use of personal computers with Microsoft software.

Dynamic, self-driven, goal-focused professional US Navy veteran offering insightful leadership and expertise critical to leading challenging, high-risk security missions operations in urban environments throughout the Middle East.

An Astute analyst, strategic thinker, and a creative problem solver.

Ensure that passengers entering and exiting the AO of Camp Bastion/Leatherneck in Afghanistan proceed to and from their assigned planes in an effective and timely manner.

Collecting personnel information and ID cards in order to reserve passenger's seats on their assigned planes build and weight baggage pallets to go onto planes.

Work closely with all branches of the US/British military and also civilians to make sure that the passenger terminal personnel are able to assist customers and DCMA with any questions that have to do with the current regulations and rules of the Afghanistan Area of Operations.

Ensure that call-signs, mission numbers, tail numbers, etc. are protected from unauthorized personnel.

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SECURITY CLEARANCE

SECRET

PROFESSIONAL EXPERIENCE

DYNCORP INTERNATIONAL March 2011 – Present

OPERATIONS DATA ANALYST CAMP LNK, Afghanistan

Responsible for operations, staff support, oversight and the collection, analysis, accuracy, and compliance of data regarding the Base Life Support for the troops and any installation of my responsibility, as well as the timely submission of CDRL report in support of USG requirements. Advise and support the site management staff with the AOR on CDRL reports and requirements. Conduct visits to various sites to facilitate relationships with customers and site management teams for compliance of the performance work schedule. Retain records of research methods and results of data collection in written reports. Utilize various Microsoft databases to track and identify trends in accordance with LG4 TO. Timely submit daily, weekly, and monthly reports to senior management, site and the USG. During day hours, charged with air and ground movements, accountability of personnel traveling via Mil-Air and report departures and arrivals to other operations departments within the Area of Operation (AO). Initiate and submit Serious Incident Reports (SIR) and Incident Reports (IR) throughout TF Bayonet to HQ Operations throughout the day, within the required time. Review and validate separate departmental Daily Situational Reports (SITREP). Liaisons with the military at the CJTF level to the lowest echelon to ensure their needs are met. Supervise and mentor transient personnel before being sent to their site.

Point-of-Contact in the absence of the Operations Supervisor, Site Management, in relation to USG CDRL requirements.

Selected to serve as the Departmental Fire Warden for all DynCorp Offices.

Improved our organizational mission and departmental standing.

Enhanced operations and procedures.

Tracking the status of employees that are in Transient, R&R, Medical Leave, and EMLV via Dyninsight

Streamlined processes and actions.

Reduced inaccuracies and inefficiencies.

Boosted quality, productivity, creativity and support.

Raised morale, standards and integrity.

Act as the Operations Safety Committee Representative

PERSONNEL MAN/PAYROLL CLERK JUN 2006 – Jan 2009

UNITED STATES NAVY – PERSONNEL SUPPORT DEPT Pt. Hueneme, CA

Managed a wide range of administrative and supply functions enabling efficient operations for a Special Forces

Operational Detachment training and deploying operationally in the United States and overseas; efficiently managed

the DoD Government Credit Card program valued at $1.5 Million. Created and administered assigned personnel

Service Records, and ensured all other administrative programs, requirements, and functions performed to superior levels of quality. Provided primary MOS and cross-training to selected company personnel in administrative and financial

process and procedures, and consistently resolved complex payroll issues to maintain morale and fairness.

Responsible for enrolling over 30,000 Department of Defense employees and their dependents into DEERS and RAPIDS systems; Created and

Maintained employee security files in accordance with government and company guidelines. Coordinated,

Implemented and ensured that proper industrial security procedures are followed in accordance with the National

Industrial Security Operating Manual (NISPOM) and company’s Standard Practice Procedures (SPP). Authorized

professional correspondence for ship guidelines which are used currently. Conduct small-group training on office

Correspondence procedures, supervise and teaching junior sailor on advancement manual for promotion. Oversee

Front-office operation and provide customer service for fellow service members. Provide management, oversight and

training to 82 global units while delivering pay, personnel and transportation services worldwide to military, civilian,

retired members and, their families.

Achieved optimal levels of personal performance and accomplishment.

Excelled in delivering work that achieved results.

Consistently produced effectiveness.

Always exceeded the norm with respect to volume, output and quality.

Created an innovative strategy for motivating my peers in the workspace that resulted in energy on the job and timely submission of reports to the USG.

PERSONNEL MAN/PAYROLL CLERK APRIL 2008 – Aug 2008

UNITED STATES NAVY – CAMP ISAF, CJ6 Kabul, Afghanistan

Scrupulously managed a $250k inventory of Communication Information System (CIS) equipment, including classified and, unclassified systems while serving in Kabul Afghanistan. Created special promotions, write/design print and outdoor advertising, and also coordinated all media buying. Responsible for managing two Colonel’s personal calendar, travel arrangements, individual schedules and all official correspondence for the front desk of Camp ISAF. Provided administrative support to over 132 multi-national personnel, process over 50 awards, planned and executed 6 official command functions.

Accomplished more output with fewer resources.

Created innovative strategies that resulted in higher productivity and efficiency.

Avoided lost time and lost productivity by focusing on program goals and outcomes.

Enhanced departmental workflow and work product quality.

PERSONNEL MAN/PAYROLL CLERK JAN 2009 – Feb 2011

UNITED STATES NAVY – USS BONHOMME RICHARD San Diego, CA

Served as a fore-front of the personnel/payroll office for a crew of three thousand personnel onboard the USS Bonhomme-Richard. Training and mentoring junior sailors on payroll administration and the code of ethics.

Responsible for the accountability of each personnel Onboard, TDY, or Light-Limited Duty. Managed an inventory of a $200k of ships funds while working in the personnel/ payroll department onboard the Uss Bonhomme Richard from January 2009 until February 2011. Initiate over 5,000 pay transactions, over 300 transferring and retiring documentation and, prepared out-processing documentation for over 70 service members from the United States military. Processed beneficiary plans, updated sailors training jackets, and administered quarterly advancement test. Participated in numerous of ship work-ups and completed one ship deployment in the pacific.

Earned the reputation as a competent worker, people person, providing a good quality of work.

Accomplished stand-out levels of customer service.

Inspired colleagues to be self-reliant and to be leaders by offering training on the required material.

EDUCATION AND TRAINING

Civilian

BACHELORS OF ARTS PROGRAM, HEALTH CARE STUDIES

ASHFORD UNIVERSITY, 2011- PRESENT

ASSOCIATE OF APPLIED SCIENCE, ELECTRONIC TECHNOLOGY

NORTHEAST COMMUNITY COLLEGE, 2001-2003

ASSOCIATE IN HEALTH AND SCIENCE, SURGICAL TECHNOLOGY

HIGH-TECH INSTITUTE, 2004-2005

DynCorp Pre-Deployment Course, 2011 • Person in Trafficking • CPR • Fire Warden • Information Security • Help Desk • OSHA 30 • Airfield Drivers Permit

MILITARY

Pay Clerk, 2006 • CPR, 2006 • Phase 1 Mobile Force Protection Course, 2009-2010 • Combat Life Saver Course, 2007• Petty Officer Leadership Course, 2007-2009 • Persons in Trafficking2006 • Ethics 2006 -2011• Manpower • Surface Warfare Qualification • Basic Military Requirement • M-16 Qualification • M-9 Qualification

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MEMBERSHIPS

Navy Reserves

AWARDS AND ACHIEVEMENTS

Recognized by upper management for going out of my way to get the job completed effectively.

Acknowledged by customers and coworkers for providing energy in the workspace, and using my knowledge to facilitate the advancement of my co-workers.

Developed and implemented new programs, which improved quality and efficiency.

Consistently receive excellent performance evaluations.

Considered a primary point of contact regarding procedures, technical issues and unforeseen challenges.

Continually complete projects on time and according to quality standards.

Always surpass organizational expectations regarding task completion and sharing of knowledge and information.

Maintain a professional appearance and attitude in fast-paced, demanding environments.

Dedicated; conscientious; likable; determined; and motivated to advance.

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