Available Forwarding Will
Resume:
RITO ARMENTA, C.H.A
**** ****** **., ****** *********, CA 91701 h9mloc@r.postjobfree.com
__________________________________________________________
**-**** ************ ** ***** Management, Sales, and Operations
__________________________________________________________
PROFESSIONAL EXPERIENCE
Managed Front Office Operations Staff and Sales Teams
Hospitality Consultant – 2011 to 2012
Century Solutions, Owner
Conducted marketing and sales consultations
Liaison between Best Western Headquarters and Best Western Properties
Provided training programs for front desk staff
Developed training programs for housekeeping and maintenance personnel
Consultant to Beau La Vie Travel, a start-up company
General Manager and Sales – 1997 to 2011
Best Western Capistrano Inn, San Juan Capistrano, CA
A 109-Room Limited Hotel
Managed staff of 30 employees
Managed corporate sales and operations
Supervised and trained front desk staff
Developed programs and seminars to increase employee motivation and performance
Executed employee payroll and reporting
Responsible for financial records management
Supervised and trained housekeeping and maintenance staff
Front Office Manager / Sales Coordinator – 1996 to 1997
Holiday Inn, Newport Beach, CA
Managed a staff of 15 employees
Supervised and trained front office personnel
Developed programs and seminars to increase employee motivation and performance
Executed employee payroll and reporting
Responsible for financial records management
Asst. Manager / Guest Service Agent/ Night Auditor – 1992 to 1996
Flamingo Hilton, Las Vegas, NV
Assisted guests with room check-in and check-out
Processed and accumulated guest bonus points and stay packages
Reconciled hotel restaurant and casino accounts at closing to start the new day
Asst. Manager / Guest Service Agent/ Night Auditor – 1982 to 1992
Hospitality Group, U.S.
Assisted guests with room check-in and check-out
Processed and accumulated guest bonus points and stay packages
Reconciled hotel restaurant and casino accounts at closing to start the new day
QUALIFICATIONS & SALES SKILLS
Exemplary Management and Sales Success
Effective leadership, interpersonal, and communications skills
Professional and effective phone sales skills
Proven ability to maintain an increasing hotel ADR with high occupancy rates
10-Year Certified Hotel Administrator
Excellent continued GM training scores
COMPUTER SKILLS
Microsoft Excel, Word, and PowerPoint
Property Management Systems
Web-based Marketing Tools
COLLEGE EDUCATION
Associates Degree, Riverside Community College
References Available Upon Request
Contact this candidate