Administrative Assistant Customer Service
Resume:
Angelo A. Matthews
Philadelphia, PA 19143
*******.********@*****.***
OBJECTIVE
Seeking a position utilizing my strong clerical and administrative skills within a financial environment.
PROFESSIONAL EXPERIENCE
Z-Tech, an ICF International Company, Philadelphia PA 01/2008-05/2010 (40hrs/wk)
Administrative Assistant to the Regional Dir. (Dept. of Health & Human Services, Region III)
• Provide administrative support at an executive level.
• Sustain staff calendars and scheduling appointments.
• Coordinate travel arrangements including authorizations, vouchers and reimbursements.
• Responsible for fingerprinting and issuing government ID badges.
• Distribute and maintain public transit checks for 400 employees.
• Convert statistical information into reports and/ or slide presentations.
• Preparing, reviewing and answering correspondence.
• Create memoranda outlining office procedures and policies.
• Maintain, allocate and monitor office budget including payments of all incoming invoices.
• Monitor maintenance contracts for office equipment.
• Uphold office, personnel and financial records including timekeeping.
• Provide grammar and proofreading assistance.
• Prepare all travel arrangements in GovTrip; including hotel and train reservations.
The Philadelphia Contributionship Company Philadelphia, PA 02/2006-01/2008 (40hrs/wk)
Accounting Clerk
• Reinstated cancelled policies; process cancellations and erase cancellations
• Accounts payable: calculated return premium payments to be distributed back to the insured or financial institutions.
• Requested stop payments and update log sheet.
• Processed and complete a weekly Return Premium list.
• Accounts receivable: inputted daily cash and credit card transactions.
• Mailed agent’s monthly commission statements.
• Worked closely with finance manager creating spreadsheets and word documents.
ARACOR Search & Abstract Services, Inc. Philadelphia, PA 01/2005-04/2005 (40hrs/wk)
Settlement Processor
• Prepared closing documents and title commitments
• Conducted last owner/current owner searches: child support, criminal backgrounds, property liens, outstanding judgments and bankruptcies.
• Collected tax certifications; secured that all owed items were paid prior to closing.
Radian Guaranty, Inc. Philadelphia, PA 01/2003-10/2004 (40hrs/wk)
ISD Administrator
• Handled daily data input of mortgage information.
• Maintained and prepared payment invoices.
• Prepared weekly reports and ordered office products.
• Organized and maintained office filing system.
• Provided travel schedules and information for office staff
Radian Guaranty, Inc. Philadelphia, PA 05/1997-01/2003 (40hrs/wk)
Loan Counseling Technician II
• Provided customer service support to internal and external customers.
• Counseled first-time homebuyers with completion of self-study counseling worksheets.
• Reviewed and processed all request for counseling materials.
• Prepared daily, weekly and monthly reports and quality control assistance.
PHH/US Mortgage Mt. Laurel, NJ 09/1993-05/1997 (40hrs/wk)
Consumer Marketing Representative
• Pre-qualified applicants for mortgage financing.
• Reviewed and analyzed credit reports while verifying income and personal debt.
• Processed requests from off-site Sales Managers and Field Representatives.
Computer Expressions, Inc. Philadelphia, PA 06/1991-08/1993 (40hrs/wk)
Marketing/Administrative Assistant
• Provided general clerical assistance to sales managers.
• Answered and directed incoming calls.
• Prepared and shipped product samples in preparation for technology trade shows.
EDUCATION
Community College of Philadelphia Philadelphia, PA
Pursuing Associate in Applied Science, Finance
SKILLS
Proficient in Microsoft Word, Excel and PowerPoint 2007 applications
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