Administrative Assistant Customer Service

Lisa Pierce

**** ***** ******

Muskegon, MI *****

231-***-**** – Cell Phone

**************@*****.***

OBJECTIVE: To secure a challenging position in a progressive organization. Position to utilize and enhance my abilities to establish excellent rapport with people, multi-task time sensitive materials, work in fast-paced environment while organizing significant workloads. Position to also benefit from my experience researching client issues and finding solutions, my personable nature and good communication skills, working well individually or in a team environment for established and potentially evolving goals.

EDUCATION:

Have completed 32 credits toward my Bachelors program in Health

Science at South University

University of Phoenix College, completed my Associates degree

In Health Administration/Human Resources program November 2008.

GPA – 3.4

Courses Studied at University of Phoenix:

Health & Human Service Health Care Professional

Legal & Ethical issues in Health Care & Human Services

Human Service Administrator Technology in Human Services

Communication skills for Health Care Professional

A certificate in Business/Administration Program, Cleary College,

Howell, MI. Courses Studied at Cleary College:

Introduction to Computers Oral and Written Communication

Microsoft Word Microsoft Excel/PowerPoint

Microsoft Access Accounting I & II

Graduated Fowlerville High School June 1988, Fowlerville, MI 48836

SPECIAL SKILLS:

Financial statements, and payroll, A/P & A/R. Proficient in Microsoft Word, Excel, Accounting, Access and PowerPoint.

Also proficient in AS400 with excellent communication skills.

Work Experience:

8/10 – Present Hillcrest Nursing & Rehabilitation / Northcrest Assisting Living

Office Manager

Employee payroll, responsible for the financial records of all A/P, & A/R manage residents A/R from Medicaid, Medicare and third party payers, HR background checks, employee verification, health & drug testing, new employee orientation, office supplies procurement

10/09 – 8/10 LakeShore Beverage, Manistee, MI

Administrative Assistant

Inputting the drivers loads each day, bank deposits, data entry,

orders, various reports, maintain the database, customer service &

orders

11/08 – 9/09 HomeTown Pharmacy

QS1/POS Trainer

Training 24 pharmacy’s/stores on our new POS system, administrative duties, following up on the pharmacy POS and NRX system.

5/07 – 9/08 Flagstar Bank, Ann Arbor, MI

Closer Coordinator - Administrative Assistant

Assisted loan officers by preparing closing packages for title companies and the borrowers. VOE, VOM, maintain database and A/P

9/02 – 3/07 Countrywide Home Loans, Novi, MI

Loan Specialist II/Closer

File set-up, compiling data, communicating with the borrowers

and title companies. Clear up all post closing issues. Back-up to

the processors. Ordering payoffs, VOE, VOM.

REFERENCES – Upon Request

Contact this candidate