Sales Representative Customer Service

PAUL R. BROOKS

**** ***** ******, ******, ** ****5

+971 055-***-****

*********@*****.***

RESPECTED MANAGER / TEAM LEADER

High Energy Supervisor, Solution-Driven Project Leader, Customer-Focused Salesman

Strong Relationship Builder, Strategic Thinker, Analytical, Excellent Communicator

SUMMARY OF QUALIFICATIONS:

• Nine (+) years of management, project leadership, salesmanship, and customer service success.

• Performing multiple tasks using proven analytical, organizational, and time management skills.

• Learning new duties quickly and creating solutions to improve workflow, quality, and efficiency.

• Leading employees and maintaining an environment to achieve productivity and quality results.

• Maximizing customer satisfaction using excellent listening skills and creative problem solving.

• Proficient using MS Word and Excel and possess Basic Conversational Spanish speaking skills.

PROFESSIONAL EXPERIENCE:

VESSEL CAPTAIN (2010 - 2011)

Cardinal Point Captains - Oxnard, CA

Licensed as a Ship’s Captain (up to 100 ton vessel) and trusted to manage ships for some of the company’s most important contract clients including the U.S. Navy and the National Oceanic and Atmospheric Administration (NOAA).

• Safely operate vessels for contract clients on the West and East Coasts and provide key decision-making on daily ship operations, navigation, crew management, and safety.

FEDERAL BOARDING OFFICER / TRAINING OFFICER (2005 - 2011)

United States Coast Guard - Los Angeles / Long Beach, CA

Served in increasingly challenging leadership positions as a Tactical Coxswain, Training Officer, and Federal Boarding Officer aboard the U.S. Coast Guard Cutter Edisto at San Diego and while stationed at USGC Station Los Angeles/Long Beach. Honorably discharged.

• Met intense daily challenges operating Coast Guard vessels up to 110’ and used best management practices performing boating safety, waterway navigation, security, and search and rescue duties involving private, commercial, and high capacity passenger vessels.

• Fostered team work with senior officers, managers, and cross-functional internal staff; mentored and led a staff of as many as 10 Coast Guard members; and worked with local, regional, and national agencies to maximize homeland security and achieve the USCG’s internal mission.

• Certified as a Federal Law Enforcement Officer charged with enforcing U.S. laws, rules and regulations and key part of a boarding team on numerous routine and emergency missions.

• Set the benchmark as a Trainer facilitating classroom and field training programs involving as many as 60 students. Selected training curriculum and oversaw individual and group training sessions to maximize the skills, knowledge, and qualifications of all assigned personnel.

• Completed FEMA Incident Command System Training; awarded the USCG’s Good Conduct and Achievement Medals; and part of a team awarded a Presidential Unit Citation.

ASSISTANT SALES REPRESENTATIVE (2003 - 2005)

Joblot, LLC - Wilmington, NC

Partnered with a Territory Sales Representative to drive sales of action sports merchandise and led efforts to develop new accounts, launch new merchandise, and promote brand awareness.

• Helped represent multiple snow board, skate board, and surfing merchandise manufacturers and worked with client sales teams to grow in-store customer traffic and expand sales.

FIBERGLASS & GEL COAT TECHNICIAN (2002 - 2003)

Cape Fear Yacht Works - Wilmington, NC

Helped fabricate and repair yachts; met critical project deadlines installing fiberglass and gel coat; and maximized quality workmanship on all factory new-build and in-the field warranty repair projects.

EDUCATION & TRAINING:

BACHELOR OF SCIENCE DEGREE - BIOLOGY

University of North Carolina at Wilmington (2002)

Licenses & Certification:

• Masters,100 Ton Licenses (2009) ● Able Body Seaman Endorsement

• Nationally Certified Emergency Medical Technician ● Assistance Towing Endorsement

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