Engineer Technical Support

RESUME

Anil Kumar

S/o Sh.Bastay Parsad

Guru Nanak Nagar, 33 Futa Road,

St. no. 2, Mundian Kalan, Ludhiana. 15

Contact at: +91-959*******

+91-987*******

E-mail – ************@*****.***

Career Objective & Interest:

• I wish to work with an organization where Technical Skills is availed & where I can make meaningful contribution to its growth.

Languages known

• Well conversed in Hindi, English, Punjabi.

Education Qualification:

• 10th Passed from PSEB (2005-06) With 74%.

• 12th Passed from PSEB (2007-08) in Non- Medical With 60%.

• ITI in Electronic (2008-10) With 80%.

• NATIONAL CADET CORE (NCC) 19 PBBN LDH. (“C” Certificate Holder).

• B.sc (IT) from Punjab Technical University.(2012) with 67%

EXPERIENCE DETAIL

1. Pioneer Infosys, Civil Lines, Ludhiana.

Working as technical support engineer/system administrator from January 2011 to till.

Functional Area: IT-Support, Hardware, networking

Role: Customer Support Engineer/ Technician/System Administration.

2. Eckna InfoTech, Ludhiana.

Functional Area: IT-Support, Hardware, networking

Role Category: Technical Support

Role: Customer Support Engineer/ Technician

Working as Fresher and Trainee from August 2010 to January 2011 in this company.

Technical Skills

• Strong PC knowledge (NT/Win 95, Win 98, 2k, xp, 7, Win2003) and Microsoft Network knowledge.

• Good knowledge in wireless networking and WLAN.

• Knowledge of domain environment.

• Managing USER,GROUP, OU, MMC, GROUP POLICY & THEIRRIGHTS

• Installing & Configure & Administering Active directory

• Installation & Configure,DNS &DHCP.

• Laser, inkjet and dotmatrix priters troubleshooting and Repairing.

• Team Player - ability to work well in a close team environment.

• Assembling PC, Trouble Shooting of PC, Basic Networking Problem, Sharing Issues.

• Installation of Operating System and Ms Outlook or outlook expresses and lotus Installation.

• Good technical knowledge and desktop level troubleshooting skills.

• Manage user accounts, permissions, email, anti-virus, anti-spam.

• Sufficiently good Analytical,Strong troubleshooting and problem solving skills

• Strong basic understanding of applications support; Ms Outlook or outlook express.

• Windows Troubleshooting, Software Installation and Updating, Printer Sharing etc.

• Good communication skill in writing and verbal. A strong aptitude for investigation, analysis and problem solving.

PERSONAL DETAIL

Father's Name : Sh. Bastay Parsad.

Date of Birth : 05-Jan-1991.

Nationality : Indian

Experience : 2 year

Marital Status : Single

Place: Ludhiana Signature:

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