Professional Project Manager

Ty Curtin A Businessman Who Is….

*** ******* ***** ********* *** a critical thinker

Buffalo Grove, IL 60089 A consummate team builder

Phone: 847-***-**** Inquisitive by nature and known as a sharp troubleshooter

Email: ********@*******.*** Passionate about improving processes and people

PERSONAL SUMMARY

Accomplished and integrity driven professional with over 10 years of business success with a strong concentration and success in project management and product development.

Recognized as a leader with strengths in business processes, designing continuous improvement processes, delegating the right task to the right person, and building teams that can conquer any obstacle. In-depth experience with both Business and Technology PM roles. Very familiar with PM methodologies and processes including SDLC and PMI and am experienced in managing projects through the entire Software Development Lifecycle. Intelligent businessman with highly diverse business knowledge and propensity to initiate positive changes. Not afraid to delve into “uncharted waters” and capitalize on strong business and technical acumen to steer teams and company in new directions. Proven ability to manage key account relationships and large scale projects.

Professional Strengths:

Project Management Strategic Planning Telecommunications

Strong negotiation skills Technical acumen Technical sales

Process Improvement Problem Resolution Order fulfillment

CAREER DEVELOPMENT

AT&T, Hoffman Estates, IL 1998 – 2008

(Major Telecommunications company boasting over 300,000 employees.)

Associate Director

Application Services, Product / Project Management – 2007 to 2008

Operate as Engagement Manager for complex service engagements through the entire project lifecycle between the sales teams, internal resources and third party vendors.

• Deliver solutions to current and prospective customers

• Develop and maintain delivery methodologies

• Assist with sales calls to support competency

• Accountable for all resource management

• Created internal and external competency materials to support sales and marketing

• Lead development and professionally delivered client presentations to support sales opportunities

• Manage day-to-day responsibilities of projects ensuring that quality and efficiency of deliverables are within the budget and timeline

• Exceeded timelines and customer expectations on delivery of products / services

• Work hand-in-hand with internal operational elements including Human Resources and Finance to ensure the continuity of operations to ensure completion of a project engagement

• Develop project concept and specifications

• Define requirements for both Request for Information (RFI) and Request for Proposal (RFP)

• Design the Statement of Work (SOW) for projects

• Coordinate and schedule project staff ramp up, preparation of Project Plan and Project Kickoff

• Perform market research to stay abreast of recent trends and continuously improve service offering

• Portfolio of Products includes:

Private Network Build / Design Telecom Services Data Center

IP Data Performance Staff Augmentation Resource Management

Associate Director

Senior Product Development Manager, Corporate Product Development - 2006 to 2007

Responsible for leading cross functional core teams through the entire product development cycle from product ideation through product deployment.

• Planned and implemented a new 911 Network that uses fiber optics for more capacity, reliability and future application growth

• Lead effort to develop process improvements and efficiencies

• Responsible for product development and project implementation that fills the end users needs and business goals

• Determined project approach, developed budgets and work plan with timeline/resources

• Developed strategic alliances with other portals

• Worked with management to translate business requirements into functional and technical specifications and worked within the development team to manage implementation

• Communicated and reported status to all levels of the organization

• Understand small to large scale project implementations

Associate Director

Senior Product Manager, Wholesale – 2001 to 2006

Responsible for the product planning and execution throughout the product lifecycle including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales and marketing to ensure revenue and customer service goals are met for resale telephone service.

• Managed the product line of resold telephone service with total annual revenue of over $1.5 Billion

• Continuously managed existing products throughout their lifecycle

• Handled the product’s strategic placement in the market and gave reports to upper management

• Developed new strategic product to replace the existing regulated product

• Created new product requirements and features

• Developed product with core team

• Tested and rolled-out new product

• Successfully launched new product to market

• Assigned resources to project activities, making staffing recommendations, defining team

member roles and setting expectations

• Designed multiple new features for the Wholesale product line

• Negotiated material costs with vendors and determined needs

• Managed project to ensure delivery was on-time and within budget

• Build relationship and communications across team, departments, business partners and users

• Responsible for the development of 2 associate product managers

• Worked with account teams to negotiate contracts and special sales

Project Manager, Intelligent Network Administration Center – 1998 to 2001

Responsible for project management of new advanced intelligent services from ideation through development and deployment.

• Coordinated SS7/AIN architecture growth efforts by:

• Identifying operational requirements

• Developing testing procedures to ensure reliability

• Providing technical support to technicians

• Designed quality methods and procedures for technicians through extensive research and coordination with the Service Creators and Lab testers in order to ensure the information captured in the document is clear, accurate, and detailed ensuring the technician has the tools necessary to provision and maintain the services

• Led the effort to achieve ISO 9000 certification

• Conducted training for the INAC technicians in the functionality, provisioning, maintaining, and the call flow of a service

• Increased the reliability and survivability of the AIN / SS7 network by identifying and ensuring appropriate service alarms

• Defined roles and responsibilities for each group to improve company processes and strengthen communication channels

• Provided direction and mentoring to assigned team members

• Ensured all project plans were up to date with respect to planning, scope, scheduling, cost estimations and status

United States Army, Ft. Lewis, WA 1994 - 1998

Army Officer, Signal Corps

Held various positions as an Officer within the United States Army.

• Led a 37 person Signal Corps platoon

• Managed over $30 Million worth of equipment

ACADEMIC CREDENTIALS

United States Military Academy, West Point, NY 1990 – 1994

B.S - Electrical Engineering (Electrical & Electronic Systems)

Project Management Professional (PMP) Certification Course

United States Army Officer Basic Course, Signal Corps

United States Army Airborne School

SKILLS

SDLC

PMI

Master at Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, Visio, Project)

ISO 9000

Presentation Skills

Excellent Communicator

Excellent Meeting Facilitator

TCP/IP

VoIP, SIP

MPLS

Ethernet

VPN

IVR

SS7

POTS

SQL

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