Emma Jean Dunlap
** ********* ***** ***** 770-***-****
Stockbridge, Georgia 30281 E-mail: ********@****.***
Qualifications Summary:
Over twenty four years experience fulfilling customer requests both internally and externally. Outstanding customer service skills. Excellent work and attendance records. Ability to work effectively in fast paced environment. Consistently maintaining professional manner while addressing customer needs.
Education and Training
Medtech, Morrow, GA 2010 - 2011
Medical Office Administrative Expert
Professional Experience:
Spherion, Morrow, GA 2011 –
Administrative Assistant/General Office
Auditing, logging imported data from customs office, verifying spreadsheet and invoice information, filing and general clerical work
Cigna, Atlanta, GA 1999 – 2009
Senior Customer Service Representative
Handled incoming calls from healthcare providers and members regarding eligibility, benefits, claims, grievances or complaints and other general inquiries of moderate to substantial complexity. Precertified non clinical inpatient and outpatient services. Loaded referrals from PCP offices. Calls routed from all over the United States.
• Performed research to inquiries and interpret policy provisions to determine the most effective response.
• Provided excellent interpersonal skills with the ability to communicate with a variety of personalities and emotions in a sensitive and patient manner.
• Maintained above average call response time and call audit reviews.
Atlantic American , Atlanta, GA 1985 – 1999
Underwriting Service Representative/Jet Underwriter
Received and screened applications from field agents for completion, compliance regulations and company procedures. Entered data from applications into system to create master file. Balanced cash with applications daily. Ordered necessary information, i.e. medical records, MVR’s, inspection reports, etc. for cases that required additional information for underwriting. Prepared amendments and assembled policies based on policy type and specifications. Conducted random telephone interviews with prospective insurers.
• Insured that all new business was entered by close of business day on Friday to generate agents’ weekly commissions.
• Trained new employees based on knowledge, experience and understanding of company’s policies and procedures.