Customer Service Representative

STEPHANIE WRIGHT

*** ******** *****, ***. ****

Waxahachie TX. 75165

469-***-**** (Cellular)

*************@*****.***

CAREER OBJECTIVE :

Seeking a position with a well established company where my knowledge and skills can be effectively used for the benefit of your company and myself.

KEY STRENGTHS:

*Self motivated, responsible, and dependable

*Very neat, organized, and focused

*Adapt quickly to new environments

*Have outstanding communication skills with customers and co-workers

*Very loyal and reliable

*Pride in getting work done accurately and timely

*Ability to multi-task

CLERICAL SKILLS:

*Answering multi-line phone systems

*Scheduling appointments and meetings

*Filing, labeling, scanning, and faxing documents

*Ordering supplies and dispatching calls

EDUCATION:

1997-2000 Midlothian High School Midlothian, TX.

EMPLOYMENT HISTORY:

May 2011- September 2011 Farmers Insurance Midlothian, TX.

Customer Service Representative

Managing customers accounts and keeping them satisfied with all of their insurance needs. Keeping up with monthly past due accounts and collecting their past due premiums. Updating mortgage clauses and any new changes to customer accounts. Billing, Filing, and Faxing documents. Answering the phones and quoting individuals interested in Auto,Life, and Health insurance using Farmer’s quoting system, Dairyland, Republic Group, Foremost, and National Lloyd’s. Data entry.

June 2010- April 2011 Assurant Health Midlothian, TX.

Office Assistant

Giving customers Health, Dental, Accidental, and Critical Illness benefits and quotes via email and over the phone. Lots of cold calling and working on an automated dialer to call customers interested in the benefits. Having weekly goals set for sales and meeting them. Staying updated on Health changes and benefits. Keeping customers happy and informed on any changes of their benefits. Signing up new customers for benefits and transferring them to the underwriting department. Data entry.

January 2008- June 2010 TRICIA'S TREASURES Waxahachie, TX

Store Associate

Making sure the store runs successfully while the owner is not there. Responsible for making the customer’s shopping experience one to remember. Ran the cash register and answered phones. Responsible for keeping up with layaways. Making deposits and balancing the register. Taking customer orders and inquiries.

August 2008-January 2008 ADVANCE AMERICA Waxahachie, TX

Customer Service Representative

Making sure the store runs successfully. Setting weekly goals for new clients. Marketing new gift cards, visa pre-paid debit cards. Cash handling, drawer and safe balancing. Money orders and bill payments. Customer collection calls and banks for picking up customer payments. Ordering supplies, keeping up with employee mileage. Answering multiple phone lines and making sure customer files are up to date with the correct information. Data entry.

April 2007- August 2008 Victron Energy, Inc.

Switchboard Operator Waxahachie, TX.

I was the initial point of contact for the company. Greeted customers as they came into the front desk. Answering multi line phone system. Scheduling appointments and meetings. Overseeing clients to the president of the company. Notorizing lien releases, and ordering supplies as needed. Dispatching service calls and emailing credit card settlements. Faxing, filing, scanning, and making spread sheets and other documents.

January 2001- April 2007 D.V.I., Inc. Desoto, TX.

Receptionist/Showroom Sales

Greeted customers as they came into the front desk. Answering multi line phones. Responsible for figuring customer orders. Would help customers in the showroom to make their color selections. Various filing and collected money when needed.

00/01 Arlington National Bank Arlington, TX.

Teller

Greeted customers as they came into the bank. Cashed checks and made deposits. Creating money orders and cashiers cheque‘s. Making customer credit cash advances. Answering phones. Balancing my teller drawer. Cash handling, and safe balancing. Updating customers information. Establishing relationships with my customers and making sure they are satisfied. Making and cashing savings bonds.

REFERENCES:

Pattie Dickerson - 972-***-**** Owner of Trisha's Treasures

Tenna Howard - 469-***-**** Supervisor at Victron Energy

Melinda Donelson - 972-***-**** Supervisor at D.V.I., Inc.

Jackie Dickerson - 972-***-**** Owner of D.V.I., Inc.

Stephanie Hayes - 972-***-**** Instructor at Dental Training

Solidad Steele - 972-***-**** Manager at Assurant Health

Jeff Pruit- 972-***-**** Owner of Assurant Health

Gretchen Pruitt- 972-***-**** Owner of Assurant Health

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