Sales Customer Service

Brian Hamilton

Email: ***********@*******.***

Phone 509-***-****

PROFILE

A professional in Sales, and Customer Service, with first hand experience in Business Development and Management, also with Training in Sales and as a Automotive/Diesel and Industrial Service Technician with the desire, knowledge, and skills required to excel.

EDUCATION

Universal Technical Institute (UTI) - Avondale, Arizona

Associate of Occupational Studies Degree in Automotive/Diesel and Industrial Technology

September 16, 2005. Training included 2,160 hours in the following subjects with an attendance rate of 98% and a accumulative GPA of 3.8

• Automotive Engines & Repair

• Power and Performance Ia

• Power and Performance Ib

• Power and Performance II

• Fuel and Ignition Systems

• Driveability and Emissions

• Automotive Power Trains

• Brakes

• Climate Control

• Automatic Transmissions

• Truck Brakes and Chassis

• Diesel Engines

• Diesel Fuel Systems

• Diesel Engine Accessories

• Electronic Fundamentals

• Hydraulic Applications

• Truck Power Trains

• Electronic Technology

• Transport Refrigeration

• Professional Applications

• Advanced Diagnostic Systems

• Truck Preventive Maintenance

• Automotive Undercar

• Electronic Diagnostics

Columbia Basin College, Pasco, WA

General Studies

Pasco High School, Pasco, WA

Graduated June 2002

CERTIFICATIONS

EPA Certified Section 609

Monroe Ride Expert

UTI Sun Oscilloscope Operator and Emission System Tester

Certified ALLDATA Automotive Information Specialist

EMPLOYMENT HISTORY

From To

July2009 Oct2010 Fed-Ex Owner/Contractor Pasco, WA

Business Pickup/Delivery Route

• Successfully build and maintain customer relations

• Manage employee and work load

• Work with Fedex relations to further business and successfully manage

• Maintain and manage fleet equipment and operations

From To

January2009 Nov2010 SNC Owner Pasco, WA

Health and Sports Nutrition

• Built store and business from the ground up

• Successfully managed and marketed

• Negotiated price margins and discounts from wholesalers for product

• Established business relationships with distributers in the business

From To

May2007 January2009 Century 21 Realtor, Kennewick WA

Realtor, Real Estate Sales

Met with clients and presented marketing plan to successfully sell their home, negotiated appropriate commission

• Self motivated, to prospect for potential clients and listings

• Successfully negotiated prices with clients when buying a home

• Made sure clients were satisfied with my service and their purchase

From To

Aug2006 Feb2007 Crown Lift Trucks, Salt Lake City, UT

Field Technician, Sales

• Met with potential customers and existing customers to offer service, and sale maintenance plans

• Explained to customer why specific parts purchases were necessary to properly repair forklift

• Resolved problems and concerns customer might have with service performance

• Completed necessary paper work for proper billing for service and records

• Performed regular scheduled and unscheduled repair on customer forklifts, and equipment

• Successfully diagnosed and repaired customers malfunctioning forklift, and equipment

• Self started on a regular basis from home being a mobile service

• Successfully planned and scheduled each day to meet with customers at there

Convenience

• Successfully communicated productivity performance, on a daily basis to management

From To

2000 2002 Tire Factory, Kennewick, WA

Technician /Sales

• Performed lube, oil and filter changes

• Repaired, mounted, balanced and rotated tires

• Safety Inspections

• Successfully completed service call's on farm equipment,truck, and auto

• Cleanliness of work place

• Tires/Wheels sales consultant

From To

1998 2000 Burns and Sons, Pasco, WA

Farm Maintenance

• Operated and repaired farm equipment

• Maintained irrigation and watering of crop

• Worked long hours and completed work timely

• Maintained clean and safe working environment

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