Transportation/Accounting

Christina Soto

**** * ******** **

Chicago, Il **632

Phone 773-***-****

Summary: Excellent customer service skills. Ability to work independently, as well as in groups. Exceptional verbal and written communications skills. Adept at conversing with customers and/or colleagues. Able to handle heavy workloads in an efficient and timely manner.

Work Experience:

CEVA Logistics (Formally known as Eagle Global Logistics) Elk Grove Village, Illinois

Accounting Specialist (Promotion), July 2005/ Present

Develop and maintain excellent service to internal and external customers.

Audit invoices for accuracy and timeliness.

Secure accurate margin and revenue to maximize productivity.

Coordinate rating, auditing and billing functions. Ensure rates are input into the database system correctly.

Research and resolve data entry issues.

Resolve billing problems on delinquent accounts, make system changes, create new invoices and collect support

documentation. (Transfer customer account codes, rate adjustments, e.t.c.)

Distributed work to accounting clerk staff to ensure and efficient and productive work flow.

Update customer lists (Profiles and tariffs).

Perform account payable functions to ensure vendors are paid accurately and on time (including recording invoices, researching and resolving vendor statements, paying invoices, and working with internal and external contact in execution of these and other tasks.)

Respond to vendor questions on current invoices, past due invoices and statements.

Confer with customers by telephone and/or email in attempt to determine reason for overdue payment, reviewing terms of sale, service, or credit contract with customer.

Trace customer to new address by inquiring at post office or by other means and methods.

Notify credit department if customer fails to respond and initiate interruption of service or forward account to corporate collections.

Communicate to overseas to prevent billing conflicts.

Log all transactions into database and prepare batches for management approval.

Train new employees.

Operations Specialist, September 2003/July 2005

Monitor, track and inspect inbound and/or outbound freight to meet customers needs by interfacing with airlines/truck lines.

Prepare documents for shipping, routing, close out files and send documents out on a timely basis.

Communicate pick-ups requested by customers to dispatch.

Inform customers of arrival and departures of freight.

Ensure freight is delivered on time in the most cost efficient manner.

Route, track, and investigate shipping problems and follow up with customers.

Provide customer service.

Prepare billing recipes.

Pull backup for collections and other stations.

Maintain, monitor, and update shipment information into the system.

Provide clerical support to the domestic department. (Data entry, documentation preparation/distribution, station filing/record keeping, etc.)

Performs other duties assigned/special projects.

Hub Group

Financial Analyst, November 2001/February 2003

Audit invoices to ensure rates are correct and proper documentation is attached. (BOL, POD, SPC, POS, etc.)

Mail out invoices

Worked closely with other Hub locations.

Manifest charter bills.

Knowledgeable with spreadsheets and manifests.

References available upon request

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