Administrative Assistant Service

***-** ***** ***** *********** Gardens, NY ***** Home: 347-***-**** Email: **********@***.***

PROFESSIONAL SUMMARY - An administrative assistant and supervisor with a number of years’ experience supporting departments and managers. A leader who is passionate about resolving customers concerns while providing a positive work environment. Adept at working as a team member within any organization. I am recognized as having determination and a desire to deliver efficient and excellent quality service.

EMPLOYMENT HISTORY

3/09 – Present Love Oasis Christian Center Queens, New York Administrative Assistant - Open, sort incoming correspondence, file and retrieve records and reports; Prepare responses to correspondence containing routine inquires; Perform general office duties; Greet visitors and offered hospitality. Made travel arrangements.

6/08 – 10/08 Client: Time Warner Cable New York, New York Administrative Assistant - Processed and re-certified discounts for individuals with special accounts; Daily applying information to reports using excel spreadsheets; Maintained heavy phones, regarding inquiries of services; Open, sort and distribute incoming correspondence.

10/96 – 4/08 Verizon Corporation Hempstead, New York

Supervisor (4/00 – 4/08) - Supervised a staff of approximately 20 employees, involved in a wide range of day- to-day operations in customer relations management and sales, to ensure customer satisfaction; Trained staff to excel in promoting, selling and marketing the company, products, service, features, and calling packages; Interpret administrative and operating policies and procedures for employees; Prepared notes, and reports and other documentation to ensure office efficiency; Prepared agendas and make arrangements for committee meetings; Overseeing committee meeting to ensure employee efficiency, of methods and procedures; Utilized personal experience to help employees gain skills and knowledge to achieve company stats and quotas; Also assisted in overseeing and maintaining corporate projects and trials.

Senior Administrative Assistant (10/98 – 4/00) - Assisted in accommodating customers, who decide to return service to Verizon; Assisted in controlling maintenance of phone service, to prevent loss of service; Maintain correspondence with previous communication service to ensure smooth disconnection of service; Retained correspondence with customers to insure completion of service transfer; Processed applications offering discounts to low income families; Maintained heavy phones. For customers questioning eligibility and status of service; Provided correspondence with customers to ensure, the proper documentations were received and discounts were applied accordingly.

Administrative Assistant (10/96 – 10/98) - Maintain heavy phone flow; Responsible for resolving costumers disputed charges, and make adjustments accordingly; Assisted customers in reading and understanding billing statements; Explained and offered options to help lower high paying bills; Often assisting customers in seeking adjustments from other communication companies; Resolved Delinquent Accounts.

EDUCATION

01/01/93 Wood Tobe-Coburn School New York, New York

Associates Arts Degree (Marketing, Management and Merchandising)

SKILLS: Excel, Microsoft Word 2010

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