Administrative Assistant
Resume:
COLLEEN M. BOBBER
Racine, WI 53405
*********@*********.***
CAREER SUMMARY
Administrative Assistant/Marketing Specialist with extensive experience in marketing, expediting and customer service environments. Strong organizational, relationship development and adaptability skills that contribute to increased efficiency and improved customer relations. Demonstrated ability to successfully complete projects with minimal direction.
CAREER HISTORY
REXNORD INDUSTRIES LLC, Milwaukee, WI 2006-2009
World leader in power transmission systems
Marketing Specialist
Opened new customer accounts in numerous computer systems and kept files continuously updated, as well as was assigned numerous special projects to complete in timely manners. Produced a number of monthly and quarterly reports and maintained the correct information to put these reports together. Received phone calls from inside and outside customers to assist them in logging on to the outside computer system to receive company information.
• During Rexnord’s acquisition of Falk, transferred customer information to the Rexnord system in PeopleSoft exceeding the prescribed timeframe and produced accurate, up-to-date information to meet the needs of the customers during the acquisition.
• Provided up-to-date information on sales figures on distributors to the international sales people in a timely manner.
FALK CORPORATION, Milwaukee, WI 1982-2006
Division of Rexnord, a manufacturer of power transmission equipment.
Administrative Assistant
Responsible for providing diverse support to key management and supervisors within the marketing department.
• Increased efficiency by facilitating all aspects of administrative protocols, including file systems, calendar management, correspondence, reports and statistical data tracking, providing professional presentation and increased efficiency.
• Coordinated advertising and corporate mailing list updates, resulting in significant cost savings timely response to requests for information/literature and improved customer relations.
• Expedited access to current and appropriate information by maintaining proprietary and stock photo library for use in layout and production of advertising materials.
• Ensured customer satisfaction by procuring and maintaining promotional materials and sales aid supplies and ensuring availability of appropriate and adequate inventory.
• Supported increased sales by creating, formatting, producing and editing all customer correspondence and providing comprehensive and timely information.
• Effectively managed intradepartmental and customer inquiries for literature, promotional and sales support materials, receiving recognition for exemplary service.
Receptionist and Expediter Prior to 1981
Provided call support and customer service for Expediting Department.
• Ensured rapid response time, accuracy and improved customer relations by professionally handling over 200 phone calls per day and directing to appropriate personnel.
• Developed tracking and documentation methods for special needs requests, order status and shipment information, ensuring accurate fulfillment and customer satisfaction.
EDUCATION
Whitnall High School
High School Diploma
Successful Leadership, Falk Corporation
Effective Communication, Falk Corporation
COMPUTER SKILLS
Word, Excel, Outlook, Avenue, Mainframe and PeopleSoft
Contact this candidate