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Assistant manager

United States
March 29, 2011

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Jamie Emde

* ******** **.

Greenville, SC *****

(321) ***-****



Seeking a position with a progressive organization, which will fully utilize my experience and will allow for growth and development.

Summary of Qualifications

More than 15 years of customer service, sales, and management experience.

Enthusiastic team player.

Excellent written and verbal communication skills.

Extensive experience in property management.

Proficient in Yardi, AMSI, Rent roll and One site.

Professional Experience

The Benchmark Group. Palms at Wyndtree

Assistant Manager/Marketing Manager 2008-2011

Handled all aspects of marketing, customer service and resident retention. Coordinated and hosted resident events. Wrote the property newsletter. Gathered and compiled current market information, sent late notices, posted rent and paid bills. Walked move outs and did the final account statements.

Increased occupancy by 10% in a 3 month period.

Consistently scored 100% on mystery shoppers reports.

Consumer Source Inc. Apartment Guide

Account Executive, 2005 - 2008

Served as client liaison for 70 properties, working closely with regional and property managers to determine their needs and developed specialized marketing campaigns, including events print and internet ads. Developed and grew sales in the area. Created and facilitated leasing, marketing and customer service training workshops to increase traffic. Participated in local associations and attended industry events and meetings.

Metric Property Management. Alexandria and Parc Vue

Leasing Manager, 2003 - 2005

Responsible for designing and implementing property marketing campaigns on a 672 unit property. Encouraged resident retention through outstanding customer service, planning and coordinating events. Hired and trained personnel. Responsible for daily and monthly reports, budgets, auditing lease files, guest cards, and all ads including internet. Dealing with vendors and being the primary liaison for relocation specialists. Managed a 14 person team.

During my tenure occupancy rates increased by 18%.

Trammell Crow Residential. Alexan at World Gateway.

Leasing Consultant, 2000 - 2003

Responsible for all activities related to apartment rentals, move ins and lease renewals. Assisted with prospective and current residentsto achieve maximum occupancy. this included generating and handling traffic, qualifying prospects, leasing apartments, preparing lease documentation and completing move in paperwork. Organized monthly resident functions and created the newsletter.

Consistently the top leaser on at a 408 unit brand new property.

Nominated for associate of the year in 2001.

Ace Fixtures.

Co-Owner, 1996 - 2000

Responsible for customer service, sales advertising and employee payroll. Assisted new and established customers. Handled all aspects of order taking and processing. Kept current computer records of inventory and suppliers. Accountable for all administrative duties including financial record keeping.

Canaby International.

Customer Service Manager, 1991 - 1996

Prepared marketing campaigns for private clients. Handled all customer service and support. Interviewed and trained employees.

Reduced program cancellations by 22%.

Kuwait Airways Corporation.

Flight Attendant, 1986 - 1991

Responsible for pre-flight planning, passenger comfort, safety and customer service.


American College of London, England.

Bachelor of arts - Business marketing and advertising, 1986

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