Customer Service Supervisor

JEFF DEMERA

*** *. ********** ****. #***

Santa Clara, CA 95050

Phone: 408-***-****

Summary

A position utilizing my strong background, strengths and experience to make a positive contribution. QUALIFICATIONS: Over 30 years of progressively responsible experience in freight transportation and food warehouse including: Supervisory skills * Scheduling * Problem Solving Dock Operations * Team work * Policy and Procedures Certified Forklift Instructor * Process implementation Hazardous Materials Certified (1974-present) *Providing excellent customer service

Highlights

Excel * IBM PC * Ericom.Telnet * Word *

Experience

July 2011 to January 2012

Distribution Warehouse Manager

Managed 35 employees in Food Distribution Warehouse, Drivers and Customer Service; maintained Personnel files including driver certifications Payroll, Inventory, Cycle Counts, and maintenance of trucks and refrigeration system in warehouse Oversee Shipping and Receiving; Products include a wide assortment of dry goods, refrigerated and frozen products, cleaning supplies, proteins, dairy products, fresh produce and custom manufactured products.

In charge of complete operation of distribution warehouse - 7 days per week / 24 hours per day.

2011 to 2012

REAL MEX FOODS, INC Union City, CA

November 2005 to April 2011

Warehouse Supervisor & Dispatch Supervisor

2005 to 2011

Pick-up Dispatcher and Line Dispatcher.

2001 to 2011

ESTES EXPRESS formerly GI TRUCKING COMPANY San Jose, CA

2003 to 2005

Warehouse Supervisor

Supervised 20-40 employees; Oversee Dock Operations; Set-up Line Haul Runs.

2001 to 2003

Dispatch Supervisor

June 2000 to April 2001

Warehouse Supervisor

Supervised 20-40 employees.

2000 to 2001

EAGLE GLOBAL LOGISTICS San Jose, CA

March 2000 to May 2000

Dock Lead

1992 to 2000

SKYWAY FREIGHT SYSTEMS Hayward, CA

Dock Lead

Supervised 7 employees.

1988 to 1991

San Leandro

Supervisor

Supervised 25-35 employees.

1974 to 1991

VIKING FREIGHT SYSTEMS San Leandro, CA

1986 to 1988

Dispatcher, San Leandro San Leandro

Reclass Inspector

1981 to 1984

Santa Clara

Customer Service Clerk, Appointment Coordinator,

1980 to 1981

Santa Clara

Overage, Shortage, and Damage Clerk

1974 to 1980

Santa Clara

Dock Worker

Education

1975 Adrian C. Wilcox High School Santa Clara, CA

West Valley Junior College Santa Clara, CA

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