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Human Resources Management

Philadelphia, Pennsylvania, United States
90000 - 100000
April 16, 2012

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Sonia M. Calvano, SPHR

** ******* *****

East Norriton, PA 19401

Phone: (610) ***-****

Cell: (215) ***-****

Dynamic Senior Professional in Human Resources with demonstrated success in leading HR operations, employee relations and benefits management. Strategic partner proactive in planning, directing and implementing Human Resources’ best practices to drive growth and align human capital initiatives with business objectives across diverse and dynamic business units. Collaborative, “trusted advisor”, committed to working with organizations that desire an “employer of choice”. Success in startups and reorganizations. Areas of expertise include:

Employee Relations & Retention Talent Acquisition & On-boarding Executive Coaching

HR Operations / Management Business Process Improvement HRMS Implementation

Employment Law & Compliance Health & Welfare Plans Training & Development


Independent Consultant / Interim Human Resources Leader 1/2010 - Present

Offering interim HR management resources and solutions to resolve human capital related business issues.

Clients include: Stroll, Nutrisystem, Harleysville Insurance and the FDIC. Selected accomplishments include:

As HR Manager, resolved employee relations issues in a high turnover, sales / customer call center, including conflict resolution, investigations, performance management and leave administration. Authored and implemented policies and procedures. Coached and delivered feedback to leadership and staff.

Provided benefits management and plan administration. Managed external vendor relationships.

As Business Partner, actively engaged with local and regional business unit leadership to implement effective talent management initiatives (realignment, succession planning, and development).

As full life cycle recruiter, partnered with peer to recruit and hire 140 contact center hires in a 90 day period.

As Trainer, led Diversity, Harassment, and Responsible Social Media training to diverse employee population.

Assumed HR and Benefits closing activities by providing technical oversight and audit of failing financial institutions. Managed employee notifications, completed benefit plan document audits, identified compliance issues. Prepared project reports for the Receivership in Charge. Completed closing procedures and feedback.

IPS - Integrated Project Services, Lafayette Hill, PA 5/2008 – 6/2009

Director, Human Resources and Firm Associate

Served as senior leader and advisor regarding the creation and implementation of programs and policies to support current and future organizational changes in size, scope, and direction. Coached, mentored and supervised 5 team members. Provided leadership in management of HR, Payroll and Operations departments.

Revamped the HR strategy and “Employer of Choice” initiatives including the development of a monthly dashboard of key metrics, accomplishments and activities. Led bi-monthly roundtable discussions on HR issues resulting in better partnership among leadership teams across business units.

Developed and implemented recruitment / on-boarding / talent management strategy across the US reducing costly agency fees and improved background checking methods to meet industry requirements.

Responsible for implementation of cost reduction strategies including reorganization, divestiture and Reduction in Force (RIF) programs. Reduced headcount from 350 employees to 175 across 5 locations (PA, NJ, NC, IN, and PR). Closed Puerto Rico operations and worked on cross functional team to negotiate office moves.

Prudential Fox & Roach, Realtors® / Trident Group Devon, PA 9/2001 – 4/2008

Director, Human Resources (1/2004 – 4/2008) Manager, Human Resources (9/2001 – 12/2003)

As head of HR, provided leadership for 1,250 employees and 3,700+ realtors (independent contractors / sales people) in a multi-site (70 branches), multi-state (PA, NJ, DE) setting for the 4th largest real estate / homeownership services company.

Established the Company’s first Human Resources department and conceived, developed, and implemented department’s vision, functions, policies, and practices, ensuring compliance with governing regulations while representing the Company’s mission, vision and values. As the first HR Leader, built the department to a staff of 5 HR professionals. HR Start-Up Operations included: creation of the first employee manual and Intranet portal; selected and implemented Human Resources Information System (HRIS / ABRA).

Consulted on human capital focused issues during due diligence of several real estate company acquisitions including the joint venture between Prudential Patt White / Premier Group of the Lehigh Valley, which resulted in the addition of 12 offices, 60 employees and 200 realtors in 2007. Provided HR consulting services.

Served as Business Partner and provided coaching and counseling to over 100 line managers in: staffing, compensation, performance management, and organizational change management.

Conducted internal investigations involving employee / independent contractor claims (i.e. discrimination, harassment, theft, misconduct, workplace violence) and represented Company with outside legal counsel and governmental agencies including: PA Human Relations Commission (PAHRC) and EEOC. Adopted litigation avoidance policies which led to no significant or public claims over a 7 year period.

Met benefits budget with regular programs, such as utilization reviews, dependent audits, and negotiations. Improved benefit offerings through selection of carriers, plan design, annual open enrollment, wellness initiatives and annual vendor / broker negotiations. Introduced regular communication of benefit programs, policies and procedures through design and launch of 24/7 online benefits website and electronic company procedures manual. Served as 401(k) Investment Committee Chair, Plan Administrator and Co-Trustee, HIPAA Officer.

Selected and converted two defined contribution plans to a new, real-time, full service 401(k) plan, doubling plan assets from $13MM to $26MM in a 1 year period and employee contributions from 2% to 5% within 6 months.

Established in-house training workshops not limited to: Orientation; Interviewing & Selection, Family Medical Leave Act (FMLA), Anti-Harassment, Performance Appraisals, Proper Documentation / Corrective Action.

Recognized for contributions made as Leader of Business Excellence Team focus: organizational effectiveness in on-boarding, promotion and separation for both the employee and independent sales force populations.

Provided advice and leadership in Reduction in Force (RIF) and consolidation of multi-site mortgage operations.

Aspeon Solutions, King of Prussia, PA 9/2000 – 8/2001

Human Resources Manager

Created and implemented a talent acquisition strategy producing 27 technology and sales hires in 90 days.

Led the Reduction in Force (RIF) program during a divestiture; assisted with outplacement efforts; closed offices.

ACSYS, Inc., (now Accountants International) Wayne, PA 11/1998 – 9/2000

Senior Staffing Consultant, Information Technology and ERP (SAP) Divisions

Sourced, screened, interviewed, and placed over 50 technology professionals in key contract and full time placements for Fortune 500 and private industry client companies. Managed candidate and client relationships.

Staffed and managed a bench of SAP Consultants to supplement or lead SAP implementation projects. Mentored junior recruiters. Promoted to Senior Consultant within 11 months for exceeding sales targets.


Bachelor of Business Administration, Temple University, Major: Human Resources Administration

Senior Professional in Human Resources (SPHR), Currently Certified, HRCI

Professional in Human Resources Management Certificate - Villanova University and SHRM Learning Systems


Chair, Employee Relations Committee, GVFHRA - 2010 – 2012 Marketing Chair, Greater Valley Forge HR Summit 2011 Co-Chair, Programming Committee, Delaware Valley HR Partnership Summit, 2010 Member, Philadelphia Human Resource Planning Society (PHRPS) Member, Greater Valley Forge Human Resource Association (GVFHRA) National Member, Society for Human Resource Management (SHRM) Past Advisory

Council Member, Fox & Roach Charities, 2004 – 2008 HR Today Radio Guest Interview 2009

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