RHUDOLF JOE (RHOY) P. ALFEREZ

Mobile No: +971-**-*******

Email: h71n9s@r.postjobfree.com

SUMMARY

A result-oriented professional with 11 years of international exposure in hospitality industry specifically in Food and Beverage section

Passionate with the job and people, equipped with positive attitude

Excellent inter-personal, liaison and problem solving skills with the ability to work in multi cultural and hectic environment

Refined, excellent in customer service. Skilled in winning over and keeping the customers.

AWARDS received from Renaissance Hotel

Consecutive Superstar Awardee for Outstanding Contribution, 2001-2004

Team of the Month Awardee for Outstanding Performance, 2000

Consecutive Awardee for Upselling Most Drinks & Cigars, 2001

Silver Medalist for Table Decoration at the Team Event at MLA Middle East Junior Culinary Challenge 2002

Selected to perform the Waiter Service in a show during Dubai festival, 2002

WORK EXPERIENCE

Sheleila Yacht Charter, Dubai-UAE

September 2009 till date as Steward/Bartender

Provides charter yacht service within the Gulf area.

Maintaining the housekeeping to the highest standard

Providing excellent customer service as a steward

Providing the right combination of drinks and as per the customers preference

Club Bang, Dubai-UAE

November 2008 till June 2009 as Waiter

A first class night club located in Downtown Burj Khalifa, enchanting Dubai’s night life with its décor, world class DJ’s, premier service, unique LED lighting (one of five in the world) and first-class exclusive entertainment.

Taking orders and delivers promptly and effeciently

Responsible for picking up the drinks/order from the service bar and runs it to the correct table promptly and professionally

Assists in clearing up the table according to the standard procedure

Hayat Hotel, Downtown Pub, Ras Al Khaimah UAE

October 2007 till November 2008 as Supervisor/Bartender

AND

Creek Plaza. Classic Bar, Ras Al Khaimah UAE

February 2007 till October 2007 as Supervisor/Bartender

Managing both bars consecutively; substituting the other bartender when absent

Instrumental in planning & executing all pre-opening activities, including staff recruitment for all levels of the operation and production

Played key role in menu planning, marketing plan & associate trainings

Supervising four bartenders and five waitresses

Performed bartending, winning over and maintaining the customers

Renaissance Dubai Hotel (5*), Harry’s Place, Dubai UAE

Sister company of JW Marriott hotel, comprising 281 rooms business & leisure hotel with 6 innovative restaurants, a pool bar and a lounge, well-equipped fitness center, an all day dining and large Banqueting facility.

December 2004 till August 2005 as Bartender

Upholding a successful opening and closing of the bar

Monitoring control and rotation of stocks.

Ensuring adequate stocks of beverages are requisitioned for operational needs

Undertaking responsibility for the bar while on duty.

Utilizing knowledge of cocktails, beverages and wines to advise the guests and colleagues when necessary.

Ensuring that guest is presented with the correct order and that all drinks are prepared and served according to the standard operating procedures.

Executing courteous and efficient service at all times regardless of volume pressure.

Renaissance Dubai Hotel (5*), Spice Island Restaurant, Dubai UAE

August 1999 till December 2004 as Waiter

Receiving and seat customers in a professional and accommodating manner.

Taking order from customers, suggesting dishes from the menu matched with the right beverages

Liaising with the kitchen according to the policies and procedures set by the hotel

Handling customer enquiries and complaints, especially on menu items. Checking up on customers for additional order from time to time, ensuring their satisfaction.

Ascertain that food and beverage handling is up to the safety and hygienic standard.

Working on rotation basis at the restaurant, bar, lobby, lounge and banqueting.

Clearing table systematically.

CAREER DEVELOPMENT TRAINING

Las Palmas Hotel, Manila Philippines

April 1998 – May 1998 as Housekeeper

Supporting the team leaders, supervisors and managers in the smooth running of the operation by adhering to the departmental standards.

Maintaining the proper bedding arrangements, safety and hygiene of the suites

Providing continuous support to the butlers, guest services, private dining and all other operating departments by maintaining standards of the suites in terms of orderliness and cleanliness, amenities provided and cutlery.

Chef’s on Parade

October 21-23, 1998

Marshall

Escorting the attendees from different universities and hotels during hotels the competition of best chefs from all over the world. Providing data information to attendees.

JCI WORLD CONGRESS

Tour Guide

Escorting the participants on the Ten Outstanding Young People of the World. Attending to queries and requires and requirements of tourists.

TRAINING PROGRAMS/CONVENTIONS ATTENDED

Basic Safety Training with Personal Safety and Social Responsibility, Dubai – December 2009

Bartending Crash Course, Renaissance Hotel, Dubai – Nov. 2004

Fire Training - Renaissance Hotel, Dubai – Feb. 2003

Communication Training – Renaissance Hotel, Dubai – Sept. 2002

Cross Brand Training – Renaissance Hotel, Dubai – Sept. 2002

Empowerment Training – Renaissance Hotel, Dubai – Sept. 2002

Telephone Skills – Renaissance Hotel, Dubai – Sept. 2002

Habanos Orientation & Training Programme, Baqer Mohebi Est., Dubai – June 2000

Service Excellence – Renaissance Hotel, Dubai – Feb. 2000

Your Next Destination – The Philippines – Sept. 26, 1998

“Provincial Development: An Optimistic Reality in Philippines Tourism” – March 2, 1998

Eco-Tourism at a Crossroad – Oct. 4, 1997

ACADEMIC CREDENTIALS

Bachelor of Science major in Tourism

Lyceum of the Philippines, Manila – 1995 to 1999

PERSONAL DATA

Date of Birth : 03 January 1978 Religion : Roman Catholic

Nationality : Filipino Civil Status : Married

INTERESTS

Sports, Guitar playing and Mountain Climbing.

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