documenatation specialist

**** * ******** ***

Colorado Springs, CO 719-***-****

**************@*****.***

Tawni Gillott

Objective To find a position in which I can excel as well as be challenged.

Experience July 2008 – Current qShift Travel Nurses Colo Spgs, CO

Staffing Agent/ Documentation Specialist

Did paperwork to on board our healthcare professionals including: gathering health records, payroll paperwork, Annual competency tests, and licensure information.

Answering phones and transferring to the appropriate person, monitoring faxes and saving information received in emails to the appropriate place.

Recruiting healthcare professionals, including making calls to new inquiries, sending emails to follow up phone calls, and scheduling appointments to orient healthcare professionals. Dealt with hospitals and LTC facilities to assist in staffing needs.

Nov 2007- July 2008 Sportsman’s Warehouse Colo Spgs, CO

Customer Service

I started as a cashier, checking out people’s items. When we weren’t busy, I did assignments as handed out by the managers to tend to housekeeping items and stocking the floor displays.

In customer service, I help people with returns and exchanges, putting items on layaway, getting hunting licenses, answering the phones, ect. in a quick and timely manner.

In customer service, I am also responsible for handing out tasks to other cashiers, in order to keep everyone busy.

Dec 2006-Oct 2007 Planet Fitness Colo Spgs, CO

Assistant Manager

Began in sales, both personal and over the phone, which strengthened my communication and customer service skills.

Next, as the receptionist, I greeted customers, excelled at operating a multi-line phone system, handled money, put contracts into the computer, and gave prospective clients one-on-one tours.

As the assistant manager, my duties consisted of customer service, balancing the daily cash flow, bank deposits, and extensive computer work using Microsoft office, as well as the internet. Also, I assisted in personnel management.

May-2005- Nov 2006 Red Robin Colo Spgs, CO

Waitress

Served guests as seated following our server sequence, usually in a 5-6 table section. This included greeting the guest with in 30 sec of being seated, having beverages out in 2 min, and delivering food in 10 min or less from time of order as well as pre-bussing, values that I still find important today.

Completed side work and “beauties” in a timely manner once cut from the floor. Cleaned sections daily, including sweeping, filling condiments, salt, pepper and sugar baskets. Also responsible for rolling 50-75 silverware bundles in napkins.

Assisted the hostesses and bussers whenever they fell behind.

Carried a cash drawer in pocket and had to balance out at the end of each shift.

April 2004- May 2005 Conway’s Red Top Colo Spgs, CO

Waitress/ Hostess/ To-Go

As a hostess, followed rotation in seating people in sections, assisted in getting drinks when busy, and helped to bus tables. Had to help roll silverware, and assisted the waitress in closing duties.

As a waitress, served guests as seated. Assisted in rolling silverware, bussing tables, and doing closing work. Also, carried a cash drawer in pocket and had to balance out at the end of each shift.

As to go, took and prepared to-go orders. Also assisted the cooks in preparing burger buns, cooking fries, making salads, shakes and other side items. Would help portion out fry servings, clean the grill, sweep and mop the entire back area, and close down the kitchen.

Education 2001-2005 William J. Palmer High School Colo Spgs, CO

Graduated with high honors in Spanish.

2005- Current Pikes Peak Community College Colo Spgs, CO

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