Customer Service Representative

Camille Howard

*** **** ***** ******* ***** Mountain, Georgia 30088

***********@*****.*** 678-***-**** ©

Career Profile:

Skilled and enthusiastic Customer Service Representative with immense knowledge of providing advice on products and services. Assisting in the advancement of a company’s reputation in excellent customer service by providing customers an attentive and pleasant experience.

Technical Proficiencies:

• In-depth knowledge of Microsoft Office Suite and Internet Information Services

Professional Experience:

Scottdale Development Center - Scottdale, Georgia

Front Office Coordinator - January 2006 – October 2009

• Assigned the tasks of receiving customer calls regarding request of services.

• Handled the responsibilities of troubleshooting services to meet customer satisfaction.

• Provided customer services through email, telephone, and front counter contacts ensuring effective assistance and resolution to complaints.

• Responsible for providing tours of organization to customers, providing information about organization and effectively answering questions.

• Received customer’s documentations and submit customer’s information into computer management database.

• Receive and sent UPS, FedEx and United States Postal deliveries.

• Performed other administrative tasks as delegated by Directors to meet project deadlines.

Ranstad - Tucker, Georgia

Office Assistant - September 2003 – January 2006

• Answer multi-line phone, greet customers, vendors, and visitor upon arrival providing directive assistance in answering questions and information.

• Executed data entry and computer skills in supporting staff with administrative duties such as setting appointments, composing documents, project deadlines, copying and fax operations.

• Manage and consolidate hard-copy files for record keeping and easy retrieval.

• Responsible for maintaining and ordering office supplies.

DeKalb Community Service Board, DeKalb, Georgia

Program Assistant – November 2000 – May 2003

• Answered multi-phone providing directive help.

• Registered patients upon admission and verified insurance coverage.

• Schedule appointments for doctors, nurses, and clinicians.

• Input patient’s new and updated data into computer management database.

• Maintained file room composing and updating files.

• Required to retrieve medical documents with submission of Release of Information Forms.

Columbia Theological Seminary – Decatur, Georgia

Receptionist- August 1996 – May 2000

• Greeted campus visitors and provided directive help.

• Managed telephones assisting callers.

• Provided staff support for special seminary projects and events.

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