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Customer Service Manager

Location:
Pennsylvania
Salary:
55,000
Posted:
June 11, 2012

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Resume:

SCOTT ALLAN DUBE

*** ***** ********* ****** *** *

Philadelphia, PA 19107

302-***-****

Scott Dube has more than 15 years of experience in the hospitality industry. He displays excellent communication and interpersonal skills that serve as the lynchpin in meeting challenges, negotiating, and maintaining positive partnering relationships with clientele, personal, and other business collaterals.

EXPERIENCE

2010 to 2011 Sodexo - Phila College of Osteopathic Medicine, Philadelphia, Pa

General Manager

Managed the overall performance of the retail and catering operations

Held P&L accountability, manages sales, forecasting, and reporting activities

Recruited, trained, and scheduled staff of 8 associates

Oversaw employee relations, vendor relations, budget inventory controls and purchasing of food, beverage, and small wares

Maintained required records including food production, inventory, meal counts and associate records

Increased customer satisfaction with a result of a 13.9 % increase in sales from prior year

2007 to 2010 Sodexo - Ursinus College, Collegeville, PA

Director of Dining Services/Catering

Managed the daily operation of the student restaurant and catering. Responsible for scheduling, training and development of 45 employees

Supervised day-today-work activities by delegating authority, assigning and prioritizing activities

Assisted in the maintenance of cash controls and payroll functions (timesheet, records, schedules, etc)

Managed by providing positive and constructive feed back to employees in order to reward, coach, correct, and motivate

Ensured compliance with all federal, state, and local regulations as well as Sodexo policies and procedures

2002 – 2010 Sodexo - Ursinus College, Collegeville, PA

Director of Catering

Hired, scheduled, and trained catering staff

Responsible for pricing, billing, and resolving customer complaints

Provided direction, training and development of employees

Assisted President’s wife in all presidential events

Maintained catering department within budgetary goals

2001 – 2002 Wood Dining Services - Ursinus College, Collegeville, PA

Assistant Director of Dining Services

Oversaw the daily operation of a dining facility

Scheduled staff

Hired and trained new employees

Managed labor cost on a daily basis

Ensured proper implementation of customer service

Event planning and execution of special events

Ensured that Wood Gold Standards are being upheld

2000 – 2001 ARAMARK - University of Delaware, Newark, DE

Assistant Catering Manager

Responsible for event planning and execution for events with attendance up to 2000 guests.

Motivated team and drove for results utilizing interpersonal skills that value diversity

Maintained consistent operating standards in catered events with high customer expectations and satisfaction

Ensured quality of presentation and selection of menu items

Managed and measured vendor relationships to include linen orders, flower orders, table order, and additional resources needed per event

EDUCATION

Johnson and Wales University, Charleston, SC

Bachelor of Science, Food Service Management

Johnson and Wales University, Norfolk, VA

Associates of Applied Science, Culinary Arts



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