Customer Service Manager
Resume:
SCOTT ALLAN DUBE
*** ***** ********* ****** *** *
Philadelphia, PA 19107
Scott Dube has more than 15 years of experience in the hospitality industry. He displays excellent communication and interpersonal skills that serve as the lynchpin in meeting challenges, negotiating, and maintaining positive partnering relationships with clientele, personal, and other business collaterals.
EXPERIENCE
2010 to 2011 Sodexo - Phila College of Osteopathic Medicine, Philadelphia, Pa
General Manager
Managed the overall performance of the retail and catering operations
Held P&L accountability, manages sales, forecasting, and reporting activities
Recruited, trained, and scheduled staff of 8 associates
Oversaw employee relations, vendor relations, budget inventory controls and purchasing of food, beverage, and small wares
Maintained required records including food production, inventory, meal counts and associate records
Increased customer satisfaction with a result of a 13.9 % increase in sales from prior year
2007 to 2010 Sodexo - Ursinus College, Collegeville, PA
Director of Dining Services/Catering
Managed the daily operation of the student restaurant and catering. Responsible for scheduling, training and development of 45 employees
Supervised day-today-work activities by delegating authority, assigning and prioritizing activities
Assisted in the maintenance of cash controls and payroll functions (timesheet, records, schedules, etc)
Managed by providing positive and constructive feed back to employees in order to reward, coach, correct, and motivate
Ensured compliance with all federal, state, and local regulations as well as Sodexo policies and procedures
2002 – 2010 Sodexo - Ursinus College, Collegeville, PA
Director of Catering
Hired, scheduled, and trained catering staff
Responsible for pricing, billing, and resolving customer complaints
Provided direction, training and development of employees
Assisted President’s wife in all presidential events
Maintained catering department within budgetary goals
2001 – 2002 Wood Dining Services - Ursinus College, Collegeville, PA
Assistant Director of Dining Services
Oversaw the daily operation of a dining facility
Scheduled staff
Hired and trained new employees
Managed labor cost on a daily basis
Ensured proper implementation of customer service
Event planning and execution of special events
Ensured that Wood Gold Standards are being upheld
2000 – 2001 ARAMARK - University of Delaware, Newark, DE
Assistant Catering Manager
Responsible for event planning and execution for events with attendance up to 2000 guests.
Motivated team and drove for results utilizing interpersonal skills that value diversity
Maintained consistent operating standards in catered events with high customer expectations and satisfaction
Ensured quality of presentation and selection of menu items
Managed and measured vendor relationships to include linen orders, flower orders, table order, and additional resources needed per event
EDUCATION
Johnson and Wales University, Charleston, SC
Bachelor of Science, Food Service Management
Johnson and Wales University, Norfolk, VA
Associates of Applied Science, Culinary Arts
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