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Technical Support Assistant

Portland, OR, 97211
August 11, 2012

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Christopher Folsom

*** ** ****** ****, ********, OR 97211 – 360-***-**** –


Clark College

AAT Microsoft Network Technologies. 8/2011

AAT Cisco Network Technologies. 8/2011


Certifications: Hardware/Software: Operating Systems:


CompTIA A+, Server+

MCTS Server 2008: Active Directory

MCTS: Network Infrastructure Microsoft Office

VMWare Workstation

Cisco Routers and Switches

MS DOS 5 - Windows 7 Server 2008 R2

Linux, MacOS X, OS2


Help Desk Analyst 02/12 – Current

Providence Health Plans Beaverton, Or

Tech support for VMWare, WinXP and Win7 Desktops, laptops and thin clients in health care environment.

Utilize Vsphere, SCCM and Remote Desktop to diagnose and recover client issues.

ITSM and Remedy ticketing systems to log and track incidents.

Prepare and image computers for deployment.

Technical Support Volunteer 11/11 – 2/12

Free Geek Portland, OR

Repair, replace, assemble desktop and laptop computers and components.

Provide technical support for hardware and Ubuntu Linux over phone and in person.

Track and prioritize incidents with ticketing system.

Production Specialist II 11/05 – 09/10

Wafertech, LLC Camas, WA 98607

Diagnosed and recovered tool faults on advanced semiconductor systems.

Provided training and guidance to other employees.

Tracked incoming and outgoing products to meet production goals.

Security Guard 09/04 – 11/05

Wafertech, LLC Camas, WA 98607

Answered multi-line phone. Front desk reception. Coordinate communication between buildings, departments.

Monitored safety systems, assist Emergency Technicians.

Updated employee access and records in SAP.

Maintained and troubleshot cameras, recording systems and entry badge systems.

Library Assistant II 7/02 – 10/03

Fort Vancouver Regional Library Vancouver WA 98660

Maintained and troubleshot office equipment including printers and copiers.

Responsible for sorting donations, adding or removing materials from shelves and database

. Assisted librarians with patron requests.

Production Specialist 10/99 – 11/01

Wafertech Camas, WA 98607

Lead a team of 10.

Prioritized production goals, achieved top production numbers every month while lead.

Responsible for the training and certification of new employees.

Compiled and reported production metrics.

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