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Customer Service Representative

Location:
Ajax, ON, l1t 4j4, Canada
Posted:
August 13, 2012

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Resume:

¬Cassandra Scully

** ****** ****

Ajax, Ontario

416-***-****

h67cum@r.postjobfree.com

________________________________________________________________________

Dear Sir/Madam

I am interested in a career with your company, as I believe this would be the perfect opportunity for me to utilize my work experience. I am confident based on my recent work history that I qualify for a position within your company.

I have spent the last several years a Customer Service Representative and have received extensive training in group dynamics developed my communication and interpersonal, multitasking & problem resolution skills on the job and with an understanding of the importance of procedural compliance.

During my previous work experience I have taken several office/administrative courses to broaden my professional horizon. Among my major administrative talents are proficiency in most MS platforms such as, MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet. I also have excellent filing, keyboarding and organizational skills and enjoy putting together presentations specific to assigned projects.

I have initiative, energy, and persistence to get the job done effectively. I thrive under pressure, and confidently multitask in a fast paced environment.

Please find a copy of my resume enclosed for your review. I look forward to discussing my application further during an interview.

Sincerely,

Cassandra Scully

Cassandra Scully

42 Dooley Cres

Ajax, Ontario

647-***-****

Email: h67cum@r.postjobfree.com

OBJECTIVE

To continue developing my customer service, administrative and computer skills in a challenging environment.

PROFILE

An organized, focused team player with excellent analytical and problem solving ability. A quick learner who is able to plan and set priorities to achieve personal and business objectives. Excellent interpersonal, organizational and computer skills.

RELEVANT ACCOMPISHMENTS

Creative Elegance.

Wedding /Event Planner (certified) July 03-Present

Customer Service Representative

METRO CANADA LOGISTICE JULY 02-Nov 07

• Process and input all customer orders

• Trace orders as required and notify customer of any activity concerning their merchandise.

• Assure proper invoicing of accounts by verifying computer-generated invoices.

• Maintain good working relationship with customers by responding to all inquires.

• Report customer feedback to management, including any signs of customer dissatisfaction.

• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

• Oversee all paperwork associated with orders and maintain the corresponding files.

• Maintain a current and accurate procedure book, which details the processing requirements for each account.

• Answer phone calls and operate various types of office machines and computers necessary to perform duties.

• Effectively correspond with customer as required.

• Oversee office supply budget of $2000.00 a month.

• Responsible for generating PO numbers for company purchases using the WEB PO System.

• Plan and Oversee company events, (Staff Appreation and Christmas parties).

Telephone Banking Sales & Service Specialist

CANADIAN IMPERIAL BANK OF COMMERCE MAY 01-JUNE 02

(BIZSMART)

• Provided detailed, factual information and advice to external/internal customers. Promoted, sold and cross-sold PCF & BIZSMART products and services, and utilized a thorough knowledge of PCF & BIZSMART

• Met sales targets by recognizing sales opportunities by using sound judgment and flexibility when recommending appropriate options/solutions, thus ensuring both customers needs and the business needs are achieved.

• Listened to complaints, investigated to identify the source of error, negotiated solutions and followed up on them.

• Assisted customers in the reading and analyzing of financial statements and balance sheets.

• Participated in several pilot groups such as implementation of new desktops, the launching of new products

• Contributed to the side-by-side monitoring initiative with associates from the testing division where I researched, analyzed and reviewed current banking operations, data structures and application systems relative to the project

Logistic Specialist

CANADA COLOURS & CHEMICALS FEB 00 – AUG 00

• Printed DRP reports on a daily to basis to keep track of inventory

• Monitored inventory re-ordered reports & email request

• Assisted with the process of inter-branch of goods between CCC stocking

• Locations, by using DAI system, email & though phone and order inquiries & approvals

Customer Service Representative

CIBC VISA CENTER NOV 99 – FEB 00

• Authorization Department (Agency Pinstripe Personnel)

• Dealing with Merchants of the stores regarding customers A/C

• Dealing with customers if there was a problem with their A/C

VOLUNTEER WORK

The Salvation Army

Provided meals and emotional support for both elderly and homeless

Rosalie Hall

Provided emotional support, performed administrative functions and housekeeping duties

Greater Riverdale Winter Carnival

Participated in the organizing of the event

ACHIEVEMENTS

Cibc

• Completed CIBC customer service and technology training for telephone banking

Seneca College Student Life

• Student Leadership Award in recognition of involvement in the student program

St-John’s Ambulance

• Completed First Aid course

Special Olympics

• Language Arts Composition Award

• President Award

Computer Proficiencies

• MS Word, MS Excel, Access, MS PowerPoint, CRS, ICBS, Telagent, Call Manager, Work list and Internet



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