Manager Customer Service

Nicole K. Salato

*** *. *** **.

Mt. Prospect, IL 60056

847-***-****

***********@***.***

An enthusiastic professional with experience and an eagerness to work as a team player within a company.

Education

First Choice International - Cardiac Technician Program

Northwest Community Hospital - Radiology Technician Program

Chicago Midwest Credit Institute - Financial Management Program

UNM- Los Alamos - Business Management Program

Relevant Experience

Owens-Minor Co. /Burrows Company 2001-2009

Administrative assistant duties for the warehouse manager. Facilitate the daily distribution of all bills of ladings for multiple hospitals and creating a manifest for several different truck lines. Coordinate the training of duties. Department liaison to assist with the highest quality of customer service to all clients.

Greater Northwest Medical - Dr. Burnbaum 2000-2001 - Office Manager- Medical Assistant

Fast pace office, directly assisting doctor and patients. Assisted the doctor with medical procedures. Supervision of organization and accuracy of patient’s lab work, tests and records. Responsible for scheduling appointments, billing insurance, collections, and calling in prescriptions to pharmacies.

Northwest Community Hospital 1996-2000

Radiology School - Hospital based program with theory class and clinical hours within the 40 hour work week.

Patient Intake Coordinator - (part-time) Working in a professional and confidential manner helping patients check into the hospital, schedule procedures and insurance authorization.

Credit and Collections - Hospital collection liaison, worked with insurance companies and patients to resolve any problems to insure payment for the hospital.

Collections Unlimited, Inc. 1994-1996

Office Manager- Administrative duties for the Regional Manager, handling all office duties and human resource issues. Worked closely with customers on the requirements of their contract to insure each specific need was met.

Large Balance Collection Officer - Handled personal collections with high balances. Maintained accounts with regular phone calls, setting up payment plan, and/or receiving direct payments. Worked closely with co-workers, in helping them to obtain daily goals.

Proficient in, Typing skills (70 wpm) 10 key punch, Microsoft word, Power Point, Excel

Reference upon request.

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