Customer Service Representative
Resume:
Twylla Evette Donson
Chicago, Illinois 60619
********@****.***
Profile
More than 10 year’s successful experience in customer service with strengths in written and oral communication skills, problem solving and trouble-shooting, team building skills, and implementing proactive procedures and systems to avoid problems in the first place.
Posses’ solid computer skills.
Excellent knowledge using Microsoft, WordPerfect, Microsoft Word and PowerPoint.
Ability to train, and motivate customer service employees.
Synopsis of Achievements
Increased customer retention by 29%, from 57% to 86%.
Proactive planning led to notable increase in morale in store faculty.
Relevant Experience
Starbucks Coffee Incorporated, Chicago, Illinois
Barista
Deliver legendary customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Discover and respond to customer needs.
Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.
Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Maintain a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.
Maintain a clean and organized workspace so that partners can locate resources and products as needed.
Assist with new partner training by positively reinforcing successful performances and giving discrete and encouraging coaching as needed.
Contribute to positive team environment by recognizing alarms or changes in partner morale and communicating them to the management team.
Education
University of Phoenix Online
Pursuing a Bachelors in Medical/Business Administration
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