Customer Service Executive Assistant
Resume:
SAADIA KHAN
Res: 905-***-****
Cell: 416-***-****
Bus: 416-***-**** Ext. 6135
Email Address: ***********@*******.***
To Whom This May Concern:
Presently I am working at the Municipal Property Assessment Corporation in the Legislation & Policy Support Services Department as an Executive Assistant/Legal Clerk. I am very interested in this job and highly qualified for this position with over ten years of experience as a personal executive assistant to CEO’s/President/Directors and Hotel Management at the executive level with an extensive and in depth knowledge of the Freedom of Information Act. I have good judgment and understanding of handling personal and private information for nondisclosure. I have knowledge of Government services and programs at the Municipal, Provincial and Federal level with a strong background in financial services. I have advanced knowledge and experience in the real estate industry, property assessment and property taxes and have established a good liaison with Legal Counsel, Municipalities, Appellants and Tax agents to facilitate appeals on a provincial basis and proven to be successful in developing and fostering partnerships within the community.
I have exceptional communication skills both verbal and written. I have superior interpersonal orientation and effective leadership and management skills, strong organization, planning, innovation, negotiation, analytical, problem solving and research skills. I have the ability to multi task and perform other duties working in a fast-paced environment.
My highly motivated commitment, coaching and managing abilities, strong advocacy skills have proven success in working effectively with other departments, co-workers and managers. I have proven to be a reliable, responsible and dedicated employee.
I am currently exploring the possibility of obtaining a challenging position in a progressive environment, providing opportunities for professional growth and advancement, where I can utilize my education, experience and acquired skills towards becoming a valuable team member.
Enclosed is a copy of my resume detailing my background and qualifications, for your review and consideration. I would welcome an opportunity to discuss with you in greater detail any challenging opening you may have and how I could contribute to your organization. I may be reached at the above address, telephone number or e-mail to arrange for an interview.
Yours Sincerely,
Saadia Khan
Enclosure: Resume
SAADIA KHAN
17 NEWFIELDS DR
MARKHAM ON L6B 0M4
Res: 905-***-****
Cell: 416-***-****
Bus: 416-***-**** Ext. 6135
******.****@****.**
***********@*******.***
PROFILE
Presently I am working at the Municipal Property Assessment Corporation as an Executive Assistant/Legal Clerk for the Legislation & Policy Support Services Department. I am an excellent team player with a high degree of commitment, dedication and passion for success. I have proven my success by offering negotiation skills with professionalism, reliability and adaptability to deliver measurable results. I have advanced organizational skills with the ability to prepare and analyze comprehensive documents, build partnerships with different departments, co-workers, managers, clients and municipalities.
COMMUNICATION SKILLS
• Exceptional communication and presentation skills
• Advanced verbal and written abilities
• Ability to work independently and interact with other team members and managers
• Ability to understand instructions and follow procedures
• Ability to take messages and ensure they are transmitted to appropriate staff members
ORGANIZATIONAN SKILLS
• Strong organization and planning skills
• Strong time management abilities working with a busy and complex schedule
• Ability to multi task and perform other duties with flexibility
• Work effectively in a fast-paced environment
• Ability to work well under pressure and able to meet deadlines
• Ability to use shorthand with a high level of speed and accuracy
• Managing CEO/Director’s personal and business calendar on a daily basis
• Ability to schedule appointments/meetings/Tele Conference Calls
• Ability to manage worldwide complex travel arrangements
• Ability to arrange catering, fundraising and entertainment events
• Ability to manage personal and household errands
• Ability to conduct research, investigate, analyze and defend complex appeals
• Drafted proposals, procedures, manuals, reports, correspondence, memoranda, etc.
• Manage Appeals of various properties across Ontario in all phases of litigation in both the Direct hearing stream and Case managed stream
• Attended Pre-Hearings to confirm procedural dates for Productions, Disclosure, Particulars, Statement of Issues, Responses, Inspections, etc.
• Processes Adjournments, Statement of Issues, Disclosure and all other legal documents
• Records case information, dispositions and provides recommendations
• Updating both internal and external corporate websites
• Create and maintain training material, seminars, webcasts and writing circulars
• Maintain/Create templates for standard correspondence
• Monitor and revise existing precedents
• Handle all incoming/ outgoing mail
• Tracking, updating and maintaining documents, files, drafts and cases
• Ordering/Purchasing office supplies
• Preparing and handling external legal invoices by auditing, financial coding, categorizing and keying legal invoice data into an excel spreadsheet
• Submission of invoices to the Finance Department prior to the Finance’s month end cut-off date
• Establishing the moth-to-month availability of legal expenses, Lawyer fees, Cost per Court Cases, hours, etc.
• Maintaining a year-to-date spreadsheet with a coding system where requested information can be derived
• Updating weekly court schedules and setting procedural dates
• Knowledge of Assessment Act, Municipal Act
TRAINING/MANAGEMENT SKILLS
• Selected as a Supervisor during the 2008 Reassessment, duties included: Training, mentoring and evaluating the performance of new staff
• Appointed as the Executive Assistant for the Director of Legislation & Policy Support Services Department
• Produced high quality of work and received a Certificate of Recognition from the Director
• Supervisor for Claims/Collections department
• Advanced marketing, negotiation and decision making skills
• Auditing and generating expense claims submitted by employees by highlighting errors/omissions and forwarding to management for approval
• Proofreading and editing Case Management Plans and documents used by the Assessment Review Board for Court Hearings
• Ensures conformity with regulations, statutes, policies and practices and procedures
• Contributed to the development of standardized practices, guidelines and procedures in the appropriate conduct and resolution of Intake files.
• Continually assessed policies and procedures and identified opportunities for policy development or change in areas related to case activity
• Evaluating reports, drafts, Legal documents and dockets
• Scheduling interviews/appointments during recruitment
• Preparing Job letters/Job Offers, Job descriptions, Interviewing candidates during recruitment
• Participating and Chairing monthly meetings and training sessions
• Ability to draft Minutes after each meeting
• Leadership/Networking skills
• Facilitate presentations/train staff
• Balance and process expense reports
• Prepared daily and monthly reports/statements that contained productivity and areas that require room for improvement in order to excel productivity and ensure quality standards
• Identifying and recommending corporate qualitative and quantitative performance indicators to monitor and measure service delivery
• Ability to identify problems and develop alternative solutions
CUSTOMER SERVICE SKILLS
• Customer service oriented with an extensive background of communication skills
• Received company and customer recognition for exceptional customer service
• Received a recognition award for achieving high level of customer service
• Strong delivery of consistent and accurate corporate information to customers in compliance with business procedures and guidelines
• Consistently exceeding established customer service level standards
• Ability to resolve complex customer inquiries in a professional manner
• Demonstrated customer service standards while sitting with Municipal Representatives,
Auditor General of Ontario, Valuation Review Specialists, Senior Management staff for audit and review purposes
• Collaboratively works well with other employees and recognized for being a team player
TECHNICAL SKILLS
• Proficient knowledge of a variety of computer software programs such as:
Word Processing, Windows XP, Microsoft Word, Excel, Outlook, Power Point, Microsoft Office, Lotus Notes, Presentation software, SharePoint, Graphics and E-Learning
• Extensive and in depth knowledge of the Municipal Property Assessment Corporation’s
External based websites, applications and procedures such as:
The Assessment Review Board, Municipal Connect, Land Registry Offices, Ministry of Government Services, The Law Society of Upper Canada, Ministry of Education - School Boards/ School Support, etc.
• Proficient use of office equipment such as: Fax Machine, Printer, Photo Copier, Over Head Projector/Proxima, Scanner, etc.
• Ability to process claims and documents transmitted via electronic facsimile, mail and email.
• Proficient at data entry and ability to use duo screen monitors to maximize efficiency
• Ability to type 90 words per minute with efficiency and accuracy
EMPLOMENT HISTORY
MUNICIPAL PROPERTY ASSESSMENT CORPORATION
Executive Assistant/Legal Clerk
Legislation & Policy Support Services 2006-Present
HYDRO ONE
Customer Service Specialist 2006
COMMON COLLECTION AGENCY
Supervisor, Claims/Collections 2000-2003
HOLIDAY INN HOTEL AND SUITES
Guest Service Attendant/Personal Assistant 1998-2000
LSZ MEDICAL ASSOCIATES
Personal Executive Assistant 1997-1998
EDUCATION
SENECA COLLEGE
Business Administration - Human Resources
Successfully completed and received Ontario College Advanced Diploma
Business Administration - Management
Successfully completed and received Ontario College Advanced Diploma
2000-2002
ALBERT CAMPBELL COLLEGIATE INSTITUTE
High School Diploma with Honours
1995-1999
Letter/ Report Writing Course
Creative Partners in Performance Inc.
Municipal Property Assessment Corporation
2008
Effective Writing for Legal Professionals
Municipal Property Assessment Corporation
2011
Law and the Assessor Part 1
Municipal Property Assessment Corporation
2009
Law and the Assessor Part 2
Municipal Property Assessment Corporation
2010
Assessment Review Board
Tribunal Practice & Procedures
2011
REFERENCES Available upon request
Contact this candidate