Resume

Fred Mena

**** ******** ****** *******

San Jose, CA 95129

Mobile: 408-***-**** Home 408-***-**** ***********@*******.***

OBJECTIVE

Obtain a position within your organization as an Entry Level Management

EDUCATION AND TRAINING

WILLIAM JESSUP UNIVERSITY, San Jose, CA – Business Management and Ethics 2005-2008

DE ANZA COLLEGE, Cupertino, CA – Business Administration 2002-2005

TECHNICAL TRAINING CENTER, San Jose, CA – Micro-Computers system 1989-1989

PROFESSIONAL EMPLOYMENT HISTORY

Securitas Security Services USA, Inc. San Jose, CA 2001 -2008

Customer Service Support/Executive Driver

Provide visual security presence to ensure executive staff safety and work as second source of information. Provide Multinational Organization’s executive team and board members with transportation to and from the airport. As an executive driver I’m fully trained to handle any emergency while in transit with executive staff. Ensure the privacy and safety of the information in the Lenel System (Access Control System), and provide customer services to Multinational Organization employees’ concerning badging and process I-9 for new employees and or foreign employees. Provide access to the site for new employees or visiting employees to the Santa Clara Site. Deny and or cancel access upon management team to any individual upon request. Monitor, acknowledge, initiate response and disposition intrust on fire/environmental alarms. Dispatch rover and patrol personnel to emergencies or request for assistance. Assist manager with the management of site pool cars (maintenance and assignment, and provide lobby services upon request from account manager.

Global Security Management, Sunnyvale, CA 2000-20001

Operations Coordinator

Meets regularly with client representatives for status updates; addresses any actual or potential concerns; provides support during client service level changes; supports security planning, manages implementation of Performance Improvement Program; provides assessments and surveys; reviews and updates post orders. Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. Prepare staffing schedules; act to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs. Provided administrative support to the management staff; provided development education, training, coaching for employees. Coordinated orientation and training for new employees and certification (CPR, AED, and First Aid); provided assistance to schedulers. Review Security Officer Site reports to verify that post orders and client directions have been satisfactorily followed; personally inspects posts as part of the evaluation process.

Pinkerton Security Services/Securitas Security Services, San Jose, CA 2000 – 2001

Operator/Dispatcher Security Operation

At the operations command center place at Multinational Organization, duties included monitoring acknowledging, and initiating response and disposition on fire / environmental alarms and chemical labs. Dispatched security personnel to emergencies or requested for assistance, monitored operations using CCTV with Lanel Systems (Security System). Served as an information assistance resource, and obtained security clearance on employee’s identification card and records; arrange visit authorization for employees and others to gain access to building and restricted areas. Provide high level of customer services, and conduct investigations and produce incident report for management team and Peace Officers.

Lake Shore Pacific Center, Santa Clara, CA 1998-2000

Bilingual (Spanish) Dispatcher

Dispatch 40 drivers on a daily basis utilizing supervisory skills and effective communication. Entered load information into the computer system, as well as processed drivers, and helped to direct during breakdowns; also negotiated loads with schedules and audit payment. Additional resolved customer problems as well as tracking drivers throughout the U. S. trough satellite computer aided systems.

Contamination Prevention Services, San Jose, CA 1997 - 1998

Clean-room Supervisor

Supervise a crew of ten clean-room technicians. Trained new clean-room technicians and maintained a photo mask lab. This involved periodical testing of particles counts, room pressure, air flow, humidity readings, and room temperature. Also, maintained the particle levels consistent with or below clean-room specification. I assisted with the certification of clean classification for class 10, 100, and 1000 clean-room.

San Jose / Evergreen Community College District, San Jose, CA 1995 - 1996

Computer Operator

Operated tow central-processing units that utilizing VSE and VM systems in full production environment. This included peripherals equipment, such as tape drives, printers, and communication controller and modern. Observed and monitored on-line teleprocessing network and the consistency of its response time. Ran batch program daily, as well as responsible for initiating system etching, shutdown, and backups on mainframe system; assisted users in gaining access to computer on wide area network and solved hardware and software problems. Assist programming staff to solve problems with batch processing; also helped ensure the safety integrity of critical data storage.

SUMMERY OF SKILLS

I have Leadership Skill, excellent Customer Services, Interpersonal Skills, and great observation skills. Highly skill in Microsoft Office Integration and Fluent both English and Spanish

Word: Share tool, design template, process bulk mail, enhance word documents, mail merge, and design a front page and web page. Excel: Create and format worksheet, summarize, analyze data, create chart templates, master charting and graphing, manipulate graph and chart elements, prepare and distribute worksheet, and work with multiple worksheets. Power Point: Ability to create presentation, link presentation, and create fully animated presentation. Certificate in First Aid, CPR, and AED, and Current Guard Card

School Senior Project: Developed an entire marketing plan for a small restaurant Downtown San Jose, CA

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