Customer Service Insurance

MINKAILU KOROMA

*** ***** *******

Stockbridge, GA

Phone: 404-***-****

Email: ********@*****.***

SUMMARY:

• Over 10 years of experience with customer care

• Strong ability to work well with other employees as well as independently, computer savvy, a quick study

• Proficient in public relations, sales and understands the need for efficient work

• Licensed and experienced in insurance sales (life and health insurance)

• Proficient use of the software programs such as Remedy, iManager, Internet Naitv Banner and Google Apps

• Possess persuasive and consultative approach to easily solve customer disputes

EDUCATION:

• Saint Louis University: English Major and Film Production Minor (Graduated May 2009)

• Milwaukee Area Technical College: Milwaukee Area Technical College: Radiology and Radiography (2004-2005)

EMPLOYMENT:

Budget Rent A Car (2011)

Rental Service Agent

• Rent cars to clients and customers

• Up-sell clients into more convenient vehicles for their travels

• Offer other products such as Garmin GPS, child safety seats and XM radio for client convenience

• Offer supplementary insurance for peace of mind

• Listen to clients and offer assistance as needed

American Income (2009-2010)

Account Representative

• Sell life insurance to interested customers and union members

• Meet perspective and current clients to answer any questions and ensure satisfaction of the issued policies

• Update insurance policies and locate gaps in current policies

• offer any supplementary insurance where needed

• Re-instate lapsed policies as needed

Information Technology Services (2006-2009)

Operational Specialist/ Call Center Representative

• Responsible for answering phone calls, returning missed calls checking voicemail and attending to all customer questions and needs

• Used software programs such as Internet Nativ Banner (INB), for customer identity verification, Remedy for documentation of customer complaints and solutions during customer aid, iManager for password reset for the MySlu portal access, Google Apps Admin for Google email password reset

• Provided walk-in support to fix minor wireless problems for the XP, Vista and MAC, scan computer for viruses and if present, use AVG or Symantec to rectify the problem

• Utilized Ubuntu, for desktop access, when viruses caused problems that denied laptop access, ported important files to an external hard drive, wiped the infected hard drive clean, and re-installed the operating systems or reset them to factory settings, before transferring the important files back to the customer’s PC.

Sierra Leone Embassy (Summer 2007)

Intern

• Planned events for the Ambassador and the Head of Chancery

• Created memos for the consulate and organized information for the Head of Chancery

• Assisted customers in need of passport renewals, helped those who required new passports or documentation, checked for fraudulent documents, illegitimate license or fake passports, and brought illegal documents to the attention of the Head of Chancery for further verification

Blockbuster (2005-2006)

Customer Service Representative

• Rented out movies to customers, helped customers find or purchase movies, operated the cash register and made sure funds were accurate, re-stocked shelves with food and movies, answered in-coming calls and assisted customers as needed on the phone

• Kept the store clean by sweeping or vacuuming at the end of each business day, closed the store after turning on the alarm and checked that surveillance cameras were all functional

Bel Air Nursing Home (2004-2005)

Dietary Aide

• Prepared food to be served to the elderly, made sure the right diet was prepared for the right individual, whether its regular food, minced or pureed

• Served customers at the appropriate time

• Cleaned up after the elderly have eaten, wash-out food carts, review tickets for room service for the bedridden and attended to them accordingly

• Printed out tickets for the menu and individuals to be served the next day

Timbo’s Stop and Shop (1998-2000)

Customer Service/ Cashier and Package handler

• Sold small statues, carvings, trinkets and unique items to clients

• Packaged bought items in boxes or parcels and carried items to clients cars

• Assisted customer as needed

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