Customer Service High School

Kenny Summers

**** ******* ****** ***. *, NY ****3

Home #: 347-***-****/ Cell #: 347-***-****

SUMMARY

Well-rounded individual with a goal to obtain a position working within the HVAC industry. I have over 10 years of computer experience. Team player, always willing to learn, punctual, good listener, reliable, respectable, honest and open minded. Major strengths include:

• Problem Solver Creative Developer Communication

EXPERIENCE

09/03 – 01/11 PETRO Heating Oil and Services, Plainview, NY

Lead Service Dispatcher/ Customer Service Member

• Supervise 7 dispatcher

• Oversee the routing of over 200 technicians

• Make and carry out decisions in routing technicians through computerized windows-based dispatching software

• Create and develop forms and charts

• Assist customers with service calls and information dealing with their accounts

• Assisting with interviews and training of new employees

08/00 – 10/02 JETBLUE AIRWAYS, Jamaica, NY

Provisioning Customer Service Member

• Driving 14ft catering trucks to cater air crafts with all the supplies needed to make a successful flight to and from its destinations

• Stock and restock shelves using hi-low (fork lift) and power jacks

• Maintaining computer status of arriving and departing flights

• Assist flying customers to the best of my ability

INTERESTS & ACTIVITIES

Sports (basketball, baseball, footballs), music and tutoring

EDUCATION

5/11 - Present Lincoln Tech

HVAC

3/99 - 12/01 Kingsborough Community College

Majoring in Computer Information and Database System

9/95 - 6/98 Bishop Loughlin Memorial High School

High School Diploma

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