Customer Service Mental Health
Resume:
Kachanda Hewitt
Opelika AL, ****4
************@*****.***
OBJECTIVE:
A professional position that enables me to benefit my clients and employer with my strong clinical experience, patient relations skills, determination and strive to assist clients reach their full potential, and mental stability. The ability to use utilized sound judgment, maintain professional boundaries, high ethical and moral standards
EDUCATION:
Bachelor of Arts in Psychology
Southeastern Louisiana University, Hammond, LA - May 2005
Clinical Counseling Master Program
Troy University, Phoenix City, AL- May 2011
PROFESSIONAL SKILLS
• Dependable, self-motivated, excellent customer relations’ skills, and ability to effectively and courteously communicate with others.
• Fast learner, self-confident and excellent communication skills.
• Experience with supervising employees in business operations and customer relations.
• The ability to encourage and self motivate others.
EMPLOYMENT
East Alabama Mental Health, Special Deliveries, Opelika, June 2011-Present
Master level Therapist, Case Management
• Provided individual and group therapy once a week. Case load ranging from 15 to 30 clients.
• Linked families to community resources.
• Emphasis on parenting skills, and child development.
• Teaching stress management
• Monitor and encourage positive interaction with family.
• Provided in home therapy for families and children.
• Coordinate and provide Case Management Services
East Alabama Mental Health, Day Treatment Program, Opelika, August 2010 –June 2011
Case Manager, Intern Therapist, Day Treatment
• Assist clients and families with scheduling and attending therapy session
• Monitor client performance in school by attending school on regular basis, attending IEP meeting, and teacher conferences.
• Linked families to community resources.
• Linked clients and families to positive leisure time activities after school.
• Monitor and encourage positive interaction with family.
• Provided family social support during a variety of activities (games, school plays)
• Attending court hearing.
• Behavior observation in school setting to decide if client is suitable for different programs center offers.
East Alabama Mental Health, Day Treatment Program, Opelika, May 2010 – August 2010
Intern Therapist
• Held individual therapy with children and adolescence, and also family session
• Provided group therapy
• Assisted with intake and organization on referrals
• Assisted children, and families to promote optimum mental health.
• Used therapeutic techniques to teach children and adolescence coping/social skills.
• Help children and adolescence cope with environmental factor.
• Help development ways to cope and management stressful situations.
• Help build self-esteem, and build therapeutic rapport with clients.
• Assisted with Medicaid billing and filling ad needed information in client charts.
• Received some supervision and information on play therapy while interning
East Alabama Mental Health, Rehabilitation Program, Opelika,
October 2007 to May 2010
Mental Health Tech
Provided services for consumers who have serious mental illness.
Help consumer achieve improve in functioning skills, facilitating recovery
Help control negative behaviors
Taught a variety of social skills, coping skills
Helped consumer strive to be independent
Lee County Youth Development Center, Transition Assessment Program, Opelika October 2005 to January 2007
Residential Specialist II
• Medication Administration
• Trained in Crisis Prevention, Suicide Protocol, CPR/First Aid, Grief and Loss, Cultural Diversity.
• Provided direct residential services for youth requiring a variety of social, emotional, and intervention.
• Assisted with clients’ basic living, personal care, individualized service, treatment, behavior management with at risk adolescents.
Bridging the Gap Inc, New Orleans- August 2004 to September 2005
Mental Health Counselor
• Provided therapy in the home to child and parents or guardian
• Provided services in the home, school, and community environment.
• Help children manage their feelings and emotions
• Taught strategies to increase coping and social skills.
• Provided intervention an assessment plans for each client.
• Responsible for charting, and billing Medicaid clients.
Career Services, Southeastern Louisiana University- June 2004 to December 2004
Student Assistant
• Scheduled appointments with career counselors.
• Ensure every student’s needs were met.
• Assisted student with job search.
Movie Gallery, Hammond, LA – May 2004 to October 2004
Assistant Manager
• Managed employees to ensure excellent customer service.
• Organized store for best overall appearance, and marketing appeal.
• Coordinated employees’ schedules, and maintained positive rapport with staff.
Gap, Mandeville, LA – November 2002 to March 2003
Sales Associate
• Ranked #1 sales associate on customer assistance and sales.
• Assisted customers in searching for and purchasing quality products that met expectations.
• Kept the store clean, presentable and organized.
Department Mathematics, Southeastern Louisiana University – August 2001 to May 2002 Student Assistant
• Assisted freshmen with class scheduling; tutored students in college algebra.
• Provided face-to-face and on-the-phone customer service.
• Assisted in coordinating office functions for department head, faculty, and staff.
Washington Parish School Board, Franklinton, LA – January 2000 to August 2000
Student Assistant
• Managed student records and files; composed documents.
• Counseled troubled students on the importance of graduation of high school.
Community Service
• Volunteer, Franklinton Elementary School, Franklinton, LA
• Coached and tutored girls at the local high school.
• Assisted children with ADHD and ADD.
REFERENCES
Mrs. Michelle Crumbly
Program Director Day Treatment
Karen Mayfield
Teacher, Memphis School System
Kristen Felton
Prevention Director
Kimaka Hewitt
Register Nurse
Paul Walker
Program Director EAMH
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