Customer Service Sales
Resume:
RENEE ENGLETT
Trinity, TX *****
Summary of Qualification
Over twelve years experience in dealing with the public as customer relations, answer phones, greeting customers, and in office procedures
Proficient in computer programs; MS Word, Word Perfect, Lotus Word Pro, Excel, ProComm Plus Terminal (CRT), MS PowerPoint, ACSR, DST, ICOMS, Grandslam, VSM, CADM, Comtrac
Work Experience
Gulf and Basco Co, Houston, TX April 2011 – July 2012 713-***-****)
Order Entry/Customer Service /Sales
Same as below
Was out for a year due to a car accident
Gulf and Basco Co, Houston, TX January 2010 – March 2010 713-***-****)
Order Entry/Customer Service/Sales
Take orders over the phone for windows and appliances
Schedule the delivery of the items
Place order or quote in computer ProComm Plus Terminal and fax or email to customer
Let customer know when the delivery will be made
File quotes and purchase orders for customers
West Corp., Pensacola, FL Sept. 2006-June 2009 850-***-****)
Customer Service
Answer phones for cable company
Schedule work orders
Trouble shoot cable and internet problems
Take payments over the phone
Help with billing problems
Up-sale products
Take orders and changes on the phone
Work with ACSR, DST, ICOM, Grandslam, VSM, CADM, and Comtrac
Gulf and Basco Co, Houston, TX April 1998– August 2006 713-***-****)
Inside Sales,
Take orders over the phone for windows and appliances
Schedule the delivery of the items
Place order or quote in computer ProComm Plus Terminal and fax or email to customer
Let customer know when the delivery will be made
File quotes and purchase orders for customers
Fill in for receptionist when needed
Previous Position: Billing/Purchasing
Enter all shipping tickets into computer for billing purposes
Order appliances
Filing
Fill in for receptionist
Education
Coastal Training, Professional Secretary, (Diploma), Mobile, AL (1987)
University of Phoenix, BA Business, Online, 2010
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