Manager Customer Service
Resume:
Montgomery AL *****
Andrew C. Lucius
_____________________________________________________________________________
Objective: Motivated individual seeking a position in marketing or management utilizing my strong presentation skills education and management experience.
Education: 1995-2000 Wilmington College Wilmington OH
Bachelor of Arts Business Administration
Concentration: Management/Marketing
Relevant Courses:
Business Law Corporate Finance
Business Policy Marketing Management
Human Resource Management Marketing Research
Interests and Activities:
Gamma Phi Gamma Fraternity 1996 - 2000
Wilmington College Golf Team 1998 - 1999
Work Experience:
July 05-Present Eastside Grille Montgomery AL
General Manager Bartender Line Cook Server
Serve guests with first class service
Insure quality of food and presentation
Create hospitality at its finest
Prepare establishment & staff for each shift
Aug. 05 - April 08 Dabbo s Steak & Seafood Montgomery AL
General Manager
Insure Staffing levels are ample & product is sufficient
Insure atmosphere hospitality and service is impeccable
Oversee day to day operations from a hands-on roll to insure a first class dinning experience
2005-2005 Buffalo Wild Wings Montgomery AL
General Manager
Train Hire and Terminate employees accordingly
Determine new market concepts for areas and set up promos or advertising
Insure all employees and managers are giving a high level of service.
Make schedules for managers as well as oversee all areas of the restaurant have met their pars schedule wise
Ordering all goods and keeping track of all inventory of the store
2001-2005 Buffalo Wild Wings Sugarcreek OH
Assistant General Manager
Oversee day-to-day operations of business
Resolve customer complaints
Responsible for reconciling daily business counting all money and
daily deposits.
Managing all counts of inventory placing orders accordingly and making payment timely.
Work Experience Cont.
2000-2001 Grismer Tire West Carrollton OH
Assistant Manager
Providing Customer Service
Resolve customer complaints
Act as a liaison between customer and mechanic
Responsible for reconciling daily business and making deposits daily
2000-2000 Bunkers Bar and Grill Vandalia OH
General Manager
Train hire and terminate employees accordingly
Responsible for the planning and recruiting of special events and entertainment
Made sure that all employees performed their duties and gave a high level of service.
1998-2000 Bunkers Back Nine Bar & Grill Wilmington OH
Bar Manager/ Bartender
Train and supervise employees to ensure quality standards were met
Resolved both employee and customer complaints
Performed monetary duties
Provided customer service of the highest standard
Professional/Personal References upon request.
Professional/Personal References
Charlie Bennet Steve Laux
Professor General Manager
Wilmington College Dot s Supermarket
Pyle Center Box #1302 West Franklin Street
Wilmington OH 45177 Bellbrook OH 45305
937-***-**** ext. 449 937-***-****
Jeff Seaton
Owner
Seatons Masonry
2810 Gramercy Pl
Beavercreek OH 45431
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