Project Manager Sales
Resume:
Htrae Cannon
Fort Worth, Texas 76116
Email: ***********@*****.***
OBJECTIVE: To obtain a challenging position, (Management, Customer Services, Investigator, Back Ground Checks, etc…), that would provide opportunity for advancement and put my business and technical abilities to the test and leverage on my experience.
QUALIFICATIONS
.20+ Years Management and Customer Services Experience
.1+ Years of Investigator Skills
.5+ Years of Accounting Experience
.Strong Team Leader and Team Player Ambition
.Experience in planning and organizing projects
.Effective listening and communication skills .Handling Escalated Calls
.Able to thoroughly research and analyze situations, and propose a creative solution
.Data Entry
EDUCATION
Current
Ashford University
I’m currently attending Ashford University. Working towards my Bachelor of Arts in Business Administration, Specializations in Human Resources Management
EMPLOYMENT
2011-Current Provider Claims/ Provider Customer Services
Aetna Health, Arlington, Texas
As a Provider Customer Services and Claim s Representatives, being the first line of contact with customers and working with members, doctors and employer groups (companies) to help them better understand our products and services. Quoting benefits to the provider that are needed for the members, also processing claims timely and accurately, sending claims back for rework to the processor if the claim was denied in error. Providing a human connection when it is needed most for our members as well as our providers.
2008-2011 Customer Services
GSM,LLC, Grand Prairie, Texas
Taking inbound calls and providing customer assistance on the Game Scouting Cameras. Trouble shooting camera issues, proving assistance with the Ink Refill system, and SSI bore sighting system, Cyclops Spotlights and Walkers Games Ear. Placing order, and creating Return Authorizations has well as contact card in our Navision System. Handle escalated calls before caller is transferred to supervisor.
2007-2008 Customer Services and Technical Support
Aerotek, Fort Worth, Texas (TD Ameritrade)
Taking inbound calls and providing customer assistance with clients operating systems. Windows 95, 98, 2000 ME, XP and Vista. Providing technical support with all clients accounts and operating systems. Also working with JAVA applications, Internet Explore and Firefox and different programs that are provided to all client on their account.
2006-2007 Customer Services
GSM,LLC, Grand Prairie, Texas
Taking inbound calls and providing customer assistance on the Game Scouting Camera. Trouble shooting camera issues, proving assistance with the Ink Refill system, and SSI bore sighting system and Cyclops Spotlights. Placing orders has well has returns in our Navision System. Handle escalated calls before caller is transferred to supervisor.
2001-2006 Technical Support Specialist I/II, Telecommunications, Project Specialist, Project Manager/Program Analyst
Sprint-Nextel, Grand Prairie, Texas
Provide Support for NRS Hardware and Software issues. Monitor LAN and Wan Connectivity. Sales Recovery. Maintain and Monitor Stores POS Hardware and Software. Publish Daily Flash Sales Report. Publish No Sales Report.
Correct FTP and Sales Order Fix Up in GERS. Query Reports Daily in People Soft for New Hire’s, Terminations, and POS Data changes. Set up New Hires in GERS Database. Train New Hires on Support Daily Tasks. Provide Tier III Telecommunications Technical Support for more than 800
Retail Stores. Facilitate the installation and changes of the Telecommunications for
the new Retail Stores while adhering to tight deadlines. Organize and distribute the weekly Telecommunications reports for various entities within Nextel. Provide Telecommunications support for other Nextel organization such as Nextel Partners and Office Depot ventures. Maintain phone equipment for all Retail Store locations.
Communicate with Technical Store Support to ensure timely responses to trouble reports issued by the Retail Stores. Communicate with all Local Telephone Companies to open trouble repair tickets for the
Retail Stores for all phone line issues. Manage all Telecommunications for the Grand Prairie Facility.
Performs variety of routine and no-routine duties that involve related steps, methods or application of standard practice and specific instruction with occasional variations. Performs basic research and analysis of date or information. As a Project and Program Analyst I was responsible for continued education, monitoring, and ensuring compliance of retail store. inventory within the market. The position interface closely with Service and Repair Representative, Assistant Store Manager, and Retail Store Manager (RSM) while reporting directly to the RSM.
ACTIVITIES
.Have a certificate in Customer Services
.Have a certificate in communication.
.Have a license in the State of Texas for Investigation (Under my past Job)
.Reference Upon Request.
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