Customer Service Quality Assurance
Resume:
Amy Ridenour
Cell: 918-***-**** : *********@*****.***
Skills:
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines. I was a team-lead with 3+ years experience in customer service. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.
Skill Highlights
-3+years of experience providing customer support.
-Critical thinker
-Energetic and organized
-Self-starter with professional manner
-Type 72 WPM
-Microsoft Office, Excel, PowerPoint
-Filing and data archiving
-Quality assurance
-10-key proficient
-Spreadsheet creation, entry and formulation
-Proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Professional Experience
Sales Rep
September 2010 to March 2010
Eliot Management Group - Tulsa, Oklahoma
-Made cold calls to businesses in the Tulsa area to lower their credit card processing rates and sell new updated equipment to make their business run more efficiently.
Team Lead
April 2007 to September 2010
Old Republic Home Protection - Bartlesville, Oklahoma
Increased customer loyalty through following up with them to make sure their problem was resolved. Took escalated phone calls from upset home owners and helped them resolve their issues. Managed incoming and outgoing calls for busy home warranty company.
Education
Penn Foster
Medical Assistant
I have completed my computer class which included Microsoft Office, Microsoft Excel and Power Point
Northern Oklahoma College
Enid, Oklahoma, United States
General Studies
I went to this community College from August 2004-May 2005 to take basic college classes.
Pawhuska High School 2004
Pawhuska, Oklahoma, United States
General Course Work
Highschool Diploma
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