Manager Pvt Ltd

CURRICULUM VITAE

ASIF I ARIWALA.

***, ********* ***,

Nr Chand Subedar Masjid,

Suthar Mahholo, Khalifa Street

Nan Pura, Surat – 01

Mobile: 937-***-**** ( Office )

999-***-**** ( Res. )

Email: ****.*******@***********.***

****.*******@*****.***

ASIF IQBAL ARIWALA

Work History

Earlier Experience

Reliance Communication Ltd. From 4th October 2010 till date

Job Title: Zonal Operations Executive as Sr. Relationship Manager (Dept: COSD)

Locations: - 1st Floor Anand Mahel Apt, Opp Bhulka Bhavan School, Anand Mahel Road, Adajan Surat.

Function:

• Managing AV Agency with 20 FOS, 1 Tele-callers, Operator 2 and 2 team leaders.

• Providing timely training to FOS & team member.

• Personally visiting to corporate client.

• Fully responsible for smooth functioning of AV/CV process for postpaid customer in Surat cluster.

• Mystery audit done to check thorough function of the process.

• Supervising AV/CV process and ensuring its timely execution and completion.

• Generating reconciling report.

• Solving customer queries, ensuring seamless connectivity for the end users.

NSB BPO Solution Pvt Ltd. 1st March 2009 to 30th September 2010

Job Title: Branch Manager

Locations: - 5th Floor, Gandhi Palace,Timaliyawad,Nanpura,Surat

Function:

• Interaction with client to provide better operational support.

• Responsible for timely delivery of cases allocated.

• Maintaining TAT, Quality and Productivity as per the SLA.

• Handling various customer and client complaints and taking actions to provide best of the services.

• Ensuring that productivity of field executive and telecaller is maintained at certain level.

• Maintaining cordial and working relationship with clients and higher management within the organization

• Responsible to increase the profitability.

• Looking after entire Operation of the branch

Bharti Airtel Ltd. From 20th January 2007 to 28 February 2009

Job Title: Prepaid AV Executive (Dept: CSD)

Locations: - Surana International, Sahara Darwaja, Surat.

Function:

• Process adherence of prepaid documentation for South Gujarat zone.

• Managing AV Agency with 15 FOS, 2 Tele-callers and 2 team leaders.

• Fully responsible for smooth functioning of AV/CV process for prepaid customer in Surat circle.

• Supervising AV/CV process and ensuring its timely execution and completion.

• Generating reconciling report.

• Solving customer queries, ensuring seamless connectivity for the end users.

Reliance Info COM. 10th April 2006 to 18th January 2007

Job Title: Caf Coordinator Prepaid (Dept: Customer Care)

Locations: - Reliance info COM town Office At anand mahel road Surat

Function:

• Overall Responsibility for Caf related queries and updating for AV for Surat and Surat Cluster.

• Proactive CAF related barring and unbarring related resolution.

• Responsible for keeping delinquency figures for South Gujarat locations under control.

• Co-ordinate with AV-CV agencies for CAF related issues.

Bharti Televentuers Ltd 14 Feb 2005 to 8th April 2006

Job Title: Activation Officer

Locations: - Airtel Relationship Center Surat

Function:

• Verification Of New Login Documents

• Reports Updation

• Activations and SIM Management.

• MIS and Reporting.

• Customer Handling

Personal Details

Date of Birth : 22nd April, 1983

Contact no : Phone: 999-***-****

Nationality : Indian

Religion : Muslim

Marital Status : Married

Academics

Degree Year Board/ University Percentage

S.S.C. 1999 Gujarat Secondary Education Board 57.86%

H.S.C. 2001 Gujarat Secondary Education Board 52.33%

B.Com. 2004 Veer Narmad South Gujarat University 50.00%

Computer awareness.

• Well versed with use of computers in daily business use. Proficiency in Ms Word and Excel. Use of Internet and email for business use.

Languages Known

English Read, write and speak

Hindi Read, write and speak

Gujarati. Read, write and speak

References

Manish E Sharma

COSD Head South Gujarat

Reliance Communication

Surat

Mobile – 093********

Jignesh Pandya

Zonal CSD Head Surat Cluster

Bharti Airtel Ltd.,

Surat

Mobile – 989-***-****

Viral Dodiya

Prepaid Service Executive - CSD

Bharti Tele Ventures Ltd.,

Surat

Mobile – 989-***-****

Abhishek Meshta

Audit & HR Head

NSB BPO Solution Pvt Ltd.,

Ahemdabad

Mobile – 989-***-****

Savan Patel

Assistant Manager - Documentation

Tata Docomo.,

Surat

Mobile – 922-***-****

Rajiv Bajpayee

SMG Head

Uninor India Ltd.,

Ahemdabad

Mobile – 968-***-****

Date 04/04/2011

Place : SURAT

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